Operations Manager
hace 15 horas
Amazon is seeking a highly skilled Shift Manager Jr to support its last mile operations within a Delivery Station. As a key member of the team, you will be responsible for managing a team of 20+ associates, ensuring safety metrics, attrition, payroll, shifts, vacations, overtime, and Amazon Logistics (AMZL) Operations (Ops) metrics. You will also support delivery efficiency, number of routes, and cost per shipment.
Key Responsibilities- Create a balance between work and fun for associates under your scope
- Ensure team execution to accomplish business goals
- Support process improvement activities associated with process inefficiencies and/or new functions
- Assist in developing, documenting, deploying, and monitoring key business processes
- Follow up on operations KPIs within the delivery station
- Actively support and promote organizational change
- Support the Amazon Customer Excellence System (ACES) team, customer service, or other upcoming goals
- Measure drivers' performance, discipline, and customer experience service
- Support and participate in quality and process change initiatives
- Implement change and/or develop new processes to better service
- Coach and mentor associate team to ensure performance objectives are met
- Completed High school diploma
- Basic English (A2)
- 2+ years' of previous work experience
- 1+ years' employee and performance management experience
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
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