Service Operations Manager

hace 5 días


Cancún, Quintana Roo, México Kone A tiempo completo
Job Summary

We are seeking a highly skilled and experienced professional to join our team as a Supervisor De Reparaciones. As a key member of our service operations team, you will be responsible for ensuring the highest level of customer satisfaction through quality of service and precise communication.

Key Responsibilities
  • Accountable for customer satisfaction through quality of service and precise communication
  • Accountable for equipment safety and performance
  • Accountable for selling service repairs
  • Accountable for the sales lead volume, quality, and further processing of sales leads
  • Accountable for resolving customer service quality complaints
  • Accountable for resolving customers invoicing complaints related to maintenance operations
  • Accountable for the end-users, the sites and the technicians safety
  • Accountable for the delivery of service according to the service contract requirements, the time limits, the KONE quality standards and the local regulations
  • Accountable for the control of the field operations costs and CMII
  • Accountable for callouts and service repairs sales
  • Responsible for proximity stock content & value
  • Accountable for managing the third party inspections visits and follow-up actions
  • Validates the service contract technical terms with the salesperson
  • Accountable for supporting the maintenance of any foreign equipment coming into the LIS base
  • Responsible for helping the KC3 solving technician callout assignment conflicts (priorities)
  • Accountable for solving and closing the open callouts and reacting in case of stopped equipment and/or safety issues
  • Accountable for reducing the callouts in his area
  • Accountable for reviewing callout and service repairs invoices that are not automatically invoiced
  • Accountable for the timely completion of the planned maintenance visits
  • Accountable for the planned maintenance scheduling and optimized routing
  • Responsible for performing site audits
  • Responsible for investigating accidents and following company policy on evidence custody and internal reporting
  • Responsible for the control and authorization of overtime
Requirements

To be successful in this role, you will need to have a strong background in customer service, sales, and operations management. You should be able to work independently and as part of a team, and have excellent communication and problem-solving skills.

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.



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