Service Operations Manager
hace 5 días
We are seeking a highly skilled and experienced professional to join our team as a Supervisor De Reparaciones. As a key member of our service operations team, you will be responsible for ensuring the highest level of customer satisfaction through quality of service and precise communication.
Key Responsibilities- Accountable for customer satisfaction through quality of service and precise communication
- Accountable for equipment safety and performance
- Accountable for selling service repairs
- Accountable for the sales lead volume, quality, and further processing of sales leads
- Accountable for resolving customer service quality complaints
- Accountable for resolving customers invoicing complaints related to maintenance operations
- Accountable for the end-users, the sites and the technicians safety
- Accountable for the delivery of service according to the service contract requirements, the time limits, the KONE quality standards and the local regulations
- Accountable for the control of the field operations costs and CMII
- Accountable for callouts and service repairs sales
- Responsible for proximity stock content & value
- Accountable for managing the third party inspections visits and follow-up actions
- Validates the service contract technical terms with the salesperson
- Accountable for supporting the maintenance of any foreign equipment coming into the LIS base
- Responsible for helping the KC3 solving technician callout assignment conflicts (priorities)
- Accountable for solving and closing the open callouts and reacting in case of stopped equipment and/or safety issues
- Accountable for reducing the callouts in his area
- Accountable for reviewing callout and service repairs invoices that are not automatically invoiced
- Accountable for the timely completion of the planned maintenance visits
- Accountable for the planned maintenance scheduling and optimized routing
- Responsible for performing site audits
- Responsible for investigating accidents and following company policy on evidence custody and internal reporting
- Responsible for the control and authorization of overtime
To be successful in this role, you will need to have a strong background in customer service, sales, and operations management. You should be able to work independently and as part of a team, and have excellent communication and problem-solving skills.
We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.
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