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Customer Service Ambassador

hace 2 meses

Hermosillo, Sonora, México Resultscx A tiempo completo

About Us
ResultsCX is a leading customer experience partner to Fortune 100 and 500 companies. We design, build, and deliver digitally influenced customer journeys that achieve the satisfaction and loyalty brands need to thrive and grow, while improving efficiency and reducing costs.

Job Summary
We are seeking a highly skilled Customer Service Ambassador to join our team. As a key member of our customer experience team, you will be responsible for providing exceptional service to our clients and their customers. Your primary goal will be to deliver a positive and world-class customer experience via various communication channels.

Key Responsibilities
• Provide clear, concise, and thoughtful instructions to customers
• Answer customer questions and provide helpful solutions
• Promote products and services for our clients
• Resolve customer complaints with fast, friendly, and courteous service
• Consistently deliver a positive and world-class customer experience
• Provide detailed summaries of customer interactions in our CRM database
• Collaborate with leadership to improve our customer experience

Requirements
• High school diploma or equivalent
• Ability to type 25 words per minute
• Basic computer navigation skills and strong communication skills
• Positive attitude, strong work ethic, and ability to thrive in a dynamic environment
• Strong communication skills

What We Offer
• Employee performance incentives
• Frequent employee events, games, and parties
• Healthcare benefits – medical
• Paid training
• Career growth opportunities
• Flexible work schedule options