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Operations Team Lead

hace 2 meses

Xico, México Amazon A tiempo completo
Operations Team Lead

The Operations Team Lead at Amazon is a key role that oversees the day-to-day operations of a team of 5 operations personnel across multiple sites. This position is responsible for coordinating cross-functional initiatives, ensuring operational excellence and efficiency, and serving as the key point of contact for their team.

Key Responsibilities:

  • Manage and oversee a team of 5 operations staff located across 3 different sites.
  • Develop and implement operational strategies, policies, and procedures to drive continuous improvement.
  • Monitor team performance, set goals, and provide coaching and mentorship to drive professional development.
  • Coordinate cross-functional projects and initiatives involving the operations team.
  • Identify and resolve operational issues, bottlenecks, and process inefficiencies.
  • Analyze metrics and KPIs to identify opportunities for optimization and make data-driven decisions.
  • Collaborate with other department leads to ensure alignment and integration of operations.
  • Communicate progress, challenges, and recommendations to senior management.
  • Foster a positive, productive, and engaged team culture.

Qualifications:

  • 5+ years of experience in an operations leadership role.
  • Bachelor's degree in Business, Operations Management, or a related field.
  • Proven experience managing and developing high-performing teams.
  • Strong problem-solving, critical thinking, and decision-making skills.
  • Excellent verbal and written communication abilities.
  • Proficient in data analysis and process improvement methodologies.
  • Experience working in a dynamic, cross-functional environment.
  • Ability to thrive in a fast-paced, deadline-driven environment.

BASIC QUALIFICATIONS:

  • 2+ years of team management experience.
  • 5+ years of program or project management experience.
  • 4+ years of working cross functionally with tech and non-tech teams experience.
  • 4+ years of delivering cross functional projects experience.
  • Experience defining program requirements and using data and metrics to determine improvements.
  • Bachelor's degree.
  • English proficiency: Advanced (written and spoken).

PREFERRED QUALIFICATIONS:

  • Experience implementing repeatable processes and driving automation or standardization.
  • Experience in data mining, data management, reporting, and SQL queries.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.