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Front Desk Associate
hace 2 meses
====================
We are seeking a highly skilled and customer-focused Front Desk Associate to join our team at The St. Regis Punta Mita Resort. As a key member of our Rooms & Guest Services Operations team, you will be responsible for delivering exceptional guest experiences and ensuring seamless check-in and check-out processes.
Responsibilities
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* Process all guest check-ins by confirming reservations, assigning rooms, and issuing and activating room keys.
* Process all payment types, including room charges, cash, checks, debit, and credit.
* Process all check-outs, including resolving any late and disputed charges.
* Answer, record, and process all guest calls, messages, requests, questions, or concerns.
* Coordinate with Housekeeping to track readiness of rooms for check-in.
* Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed.
* Supply guests with directions and information regarding property and local areas of interest.
* Run daily reports, identify any special requests, and check reports for accuracy.
* Complete designated cashier and closing reports in the computer system.
* Cash guests' personal checks and traveler's checks.
* Count bank at the beginning and end of shift.
* Balance and drop receipts according to Accounting specifications.
Requirements
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* High school diploma or G.E.D. equivalent.
* No related work experience required.
* Ability to stand, sit, or walk for an extended period of time.
* Ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
What We Offer
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* Competitive salary and benefits package.
* Opportunities for career growth and development.
* Collaborative and dynamic work environment.
* Recognition and rewards for outstanding performance.
If you are a motivated and customer-focused individual who is passionate about delivering exceptional guest experiences, we encourage you to apply for this exciting opportunity.
Marriott International is an equal opportunity employer and welcomes applications from diverse candidates.