Operational Process Analyst
hace 4 semanas
**Key Responsibilities**
As a key member of the Hewlett Packard team, the Operational Process Analyst will drive multiple complex operational processes throughout the entire sales cycle. This includes configuration and quote, deal coordination, bid management, margin analysis, Customer Resource Management, revenue recognition, invoicing, and organizational sales reporting.
**Collaboration and Communication**
The successful candidate will collaborate closely with various stakeholders, including senior management, cross-functional teams, and external partners, to ensure processes support overall business objectives. This will involve maintaining and updating comprehensive process documentation, including standard operating procedures (SOPs), and ensuring adherence to governance and compliance standards.
**Analytical and Reporting Skills**
The Operational Process Analyst will conduct in-depth data analysis, leveraging analytical tools and techniques, to identify trends, root causes, and areas for process improvement. This will involve generating reports on process performance, communicating findings and recommendations to senior management, and presenting complex data effectively.
**Customer Focus and Risk Management**
The successful candidate will prioritize customer satisfaction by improving processes that directly impact the customer experience and implementing feedback-driven enhancements. Additionally, they will identify and mitigate risks associated with operational processes, developing strategies to minimize potential disruptions.
**Leadership and Development**
The Operational Process Analyst will provide guidance to junior team members, fostering their development, and ensuring that the team operates effectively.
**Requirements**
The ideal candidate will have advanced proficiency in spoken and written English, Microsoft Excel proficiency, and experience with PowerBI. A four-year or graduate degree in Sales, Marketing, Business Administration, or a related discipline, or commensurate work experience or demonstrated competence, is also required. Typically, the successful candidate will have 4-7 years of work experience, preferably in sales, operations management, project management, process improvement, or a related field, or an advanced degree with 3-5 years of work experience.
**Cross-Organizational Skills**
The Operational Process Analyst will possess strong teamwork, results orientation, learning agility, digital fluency, and customer centricity skills.
**Impact and Scope**
The successful candidate will impact multiple teams and may act as a team or project leader, providing direction to team activities and facilitating information validation and team decision-making processes.
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