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D-ploy is a leading IT and Engineering Solutions company with a strong presence in the EMEA region and the USA.
We pride ourselves on delivering innovative and superior services and solutions to numerous industry-leading clients. By building trusted partnerships within the IT community, we optimize our customers' IT productivity and contribute to their success and value.
We are seeking a skilled and solution-oriented IT Onsite Technician to join our team in Mexico City, Mexico.
Key Responsibilities:
- Provide technical assistance and troubleshooting for computer hardware and software, mobile devices, and other tech tools and products.
- Offer first and second-level technical support through calls, tickets, and user interaction.
- Respond promptly to questions from employees and clients.
- Document problems and create a knowledge database.
- Provide information and reports to hardware migration teams.
- Manage Service Requests, Access, User Management, and Onsite Support.
- Conduct end-user trainings.
- Assign and troubleshoot technical issues.
- Maintain accurate hardware and software inventory.
- Participate in process improvement activities.
- Consult with IT experts when necessary.
Requirements:
- Fluent English language skills; other languages are an advantage.
- Technical skills are a plus.
- Strong problem-solving and analytical abilities.
- Good communication skills.
- Attention to detail and ability to multitask.
- Ability to work independently and follow direction.
- Planning and organizing skills.
- Team player with a supportive personality.
- Candidates must declare a criminal record extract not older than three months.
Benefits:
- Broad range of activities, tasks, and projects.
- Flexible working conditions.
- Minimum 5 weeks of vacation.
- Paid sick days.
- Meal vouchers.
- Vouchers for special occasions.
- Contributions to wellness programs.
- Fishing for Friends program.
- Refreshments in the D-ploy office.
- Further development and professional advancement.
- Friendly and international working environment.
- Company-sponsored events.
- Competitive salary and various benefits.
Are you a skilled IT professional looking for a new challenge?