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IT Support Specialist

hace 2 meses


Ciudad de México, Ciudad de México D-ploy A tiempo completo

D-ploy is a leading IT and Engineering Solutions company with a strong presence in the EMEA region and the USA.

We pride ourselves on delivering innovative and superior services and solutions to numerous industry-leading clients. By building trusted partnerships within the IT community, we optimize our customers' IT productivity and contribute to their success and value.

We are seeking a skilled and solution-oriented IT Onsite Technician to join our team in Mexico City, Mexico.

Key Responsibilities:

  • Provide technical assistance and troubleshooting for computer hardware and software, mobile devices, and other tech tools and products.
  • Offer first and second-level technical support through calls, tickets, and user interaction.
  • Respond promptly to questions from employees and clients.
  • Document problems and create a knowledge database.
  • Provide information and reports to hardware migration teams.
  • Manage Service Requests, Access, User Management, and Onsite Support.
  • Conduct end-user trainings.
  • Assign and troubleshoot technical issues.
  • Maintain accurate hardware and software inventory.
  • Participate in process improvement activities.
  • Consult with IT experts when necessary.

Requirements:

  • Fluent English language skills; other languages are an advantage.
  • Technical skills are a plus.
  • Strong problem-solving and analytical abilities.
  • Good communication skills.
  • Attention to detail and ability to multitask.
  • Ability to work independently and follow direction.
  • Planning and organizing skills.
  • Team player with a supportive personality.
  • Candidates must declare a criminal record extract not older than three months.

Benefits:

  • Broad range of activities, tasks, and projects.
  • Flexible working conditions.
  • Minimum 5 weeks of vacation.
  • Paid sick days.
  • Meal vouchers.
  • Vouchers for special occasions.
  • Contributions to wellness programs.
  • Fishing for Friends program.
  • Refreshments in the D-ploy office.
  • Further development and professional advancement.
  • Friendly and international working environment.
  • Company-sponsored events.
  • Competitive salary and various benefits.

Are you a skilled IT professional looking for a new challenge?