Spa Service Ambassador
hace 1 mes
Job Overview
We are seeking a Spa Service Ambassador to join our team at JW Marriott Cancun Resort & Spa. This is an exciting opportunity to provide exceptional service to our guests and contribute to the success of our spa operations.
Key Responsibilities:
- Schedule services for individuals and large groups using spa/salon reservations software system
- Confirm scheduled services with guests, answer questions about available services, and update the reservations/cancellations list throughout the day
- Inform providers of last-minute changes and resolve scheduling issues as needed by working with supervisor/manager
- Check in guests for appointments, confirm first and last name, and provide general spa orientation to guests upon arrival
- Promote and sell spa/salon services
- Process guest payments for spa/salon services and obtain payment authorization as needed
- Accept and log cash tips for employees
- Balance, scan, and drop receipts with Accounting
- Notify Engineering of maintenance and repair needs
Requirements:
- High school diploma or G.E.D. equivalent
- Less than 1 year related work experience
- No supervisory experience
- None
Estimated Salary: $45,000 - $55,000 per year
Benefits:
- Competitive salary and benefits package
- Opportunities for career growth and development
- Discounts on hotel stays and other Marriott International properties
About Us:
Marriott International, Inc. is a global hospitality company with over 7,000 properties in more than 131 countries. We are committed to providing exceptional service to our guests and creating memorable experiences through our diverse portfolio of brands.
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