Application Operations Monitoring Specialist
hace 2 meses
Company Overview
At CMAS Adquirente, S. de R.L. de C.V., we empower millions of transactions daily, facilitating seamless financial exchanges between consumers and merchants through our advanced payment solutions. Our dedicated team supports a vast network of businesses and financial institutions, driving growth and innovation in the payment technology sector.
Role Overview
The position is centered on the operational support and oversight of various applications across North America, Europe, and Asia Pacific. The primary focus will be on monitoring production and certification environments to ensure adherence to application service level agreements (SLAs).
Key Responsibilities
- Engage in enhancements for the Merchant Accounting System and related back-end processes.
- Oversee team releases and collaborate with internal stakeholders on platform operations.
- Provide second-level support for internal teams regarding the Merchant Accounting System and ancillary systems.
- Assist in developing and maintaining operational procedures and processes for Merchant Accounting.
- Take initiative on assignments, understanding their implications and recommending effective solutions.
- Be available for 24/7 on-call support for the Merchant Accounting System.
Additional Responsibilities
- Establish and nurture key relationships with both internal and external stakeholders to ensure timely delivery of work products.
- Drive initiatives and collaborate with various teams and resources.
Required Qualifications
- Bachelor's Degree or equivalent relevant experience.
- A minimum of three years of relevant experience in the field.
- Experience in Information Technology and/or the Bankcard Industry.
- Availability to work Monday through Friday, from 8 AM to 5 PM.
- Must be prepared for 24/7 on-call production support.
- Proficiency in Google Suite.
- Familiarity with the Merchant Accounting System (MAS).
Preferred Qualifications
- Proven ability to thrive in a high-volume, high-availability environment.
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