Senior Technical Application Specialist
hace 3 semanas
Job Description:
The Senior Technical Application Specialist role is a critical position in the Technology department at 09516 Banco Nacional de Mexico, S.A., integrante del Grupo Financiero Banamex. This individual will be responsible for providing technical support and expertise to ensure the stability, efficiency, and effectiveness of Citi Applications.
Key Responsibilities:
- Provide technical support and guidance to users of Citi Applications, ensuring quick resolutions to app issues and driving improvements in stability, efficiency, and effectiveness.
- Maintain and support application systems that have completed the development stage and are running in daily operations, focusing on stability, quality, and functionality.
- Manage, maintain, and support applications and their operating environments, prioritizing stability, quality, and functionality against service level expectations.
- Perform daily checks, continuous monitoring, and regional handovers to ensure seamless operations.
- Develop and maintain technical support documentation to facilitate knowledge sharing and process improvement.
- Identify opportunities to maximize the potential of Citi Applications and assess risks and impacts of production issues, escalating to business and technology management as needed.
- Ensure storage and archiving procedures are in place and functioning correctly, formulating and defining scope and objectives for complex application enhancements and problem resolution.
- Partner with development and production support areas to prioritize bug fixes and support tooling requirements, participating in application releases from development to deployment in production.
- Engage in post-implementation analysis to ensure successful system design and functionality, considering implications of technology on the current environment and identifying risks, vulnerabilities, and security issues.
Qualifications:
- A minimum of 5-8 years of experience in an Application Support role.
- Experience installing, configuring, or supporting business applications and familiarity with programming languages.
- Advanced execution capabilities, ability to adjust quickly to changes, and re-prioritize tasks as needed.
- Effective written and verbal communication skills, including the ability to explain technical issues in simple terms.
- Demonstrated analytical skills and experience with issue tracking and reporting using tools.
- Knowledge of problem management tools and good all-around technical skills.
- Ability to plan and organize workload, consistently demonstrating clear and concise written and verbal communication skills.
Education:
- Bachelor's/University degree or equivalent experience.
Language: English (Advanced), Mainframe: Tandem, Open Systems: Linux, Development languages: C, Java/XML/XSD, Cobol, Others: Tuxedo knowledge, applications monitoring tools.
Job Family: Applications Support
Time Type: Full-time
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