Technical Support Specialist

hace 1 día


Xico, México Vision-Box A tiempo completo

About Vision-Box

Vision-Box is a leading provider of innovative solutions for citizen services and traveler experiences. As a partner to prestigious governments, airports, and airlines around the world, we enhance the way citizens interact with public services and travelers navigate through airports.

Job Summary

We are seeking a highly motivated and experienced Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for the installation, testing, and configuration of new systems, as well as providing technical support to our customers.

Key Responsibilities

  • Roll out, installation, testing, and configuration of new systems
  • Support the setup of exhibitions and demonstration activities
  • Perform hardware, firmware, and software updates at touchpoint level, including licenses and patches
  • Perform hands-on troubleshooting at the touchpoint level
  • Liaise with customers on site, remotely, and proactively communicate with TSS Coordinator, SDM, and PM, escalating issues and identifying areas where service can be improved
  • Develop knowledge articles for the Knowledge Management DB
  • Ensure compliance with company policies, including Health and Safety, Vehicle use, Expenses, etc.
  • Ensure that Environment and Health & Safety is integrated into all activities and adherence to EHS Policy & Procedures as well as ISO 9001, ISO 14001, and ISO 45001 compliance is strictly maintained
  • Complete all compulsory trainings related to them
  • Comply with the information security and data privacy policies and procedures adopted by Vision-Box
  • Report any information security or data privacy incidents or weaknesses immediately
  • Complete all compulsory trainings related to information security and data privacy
  • Contribute to the correct separation of waste and its placement in the respective containers, according to the typology of each waste

Requirements

  • Experience working with Windows Operating Systems
  • Experience of supporting systems remotely, and building PCs or servers
  • 2 years of related professional experience
  • MS Office skills
  • Experience of diagnosing hardware and software related faults
  • Working knowledge of networking infrastructure, cabling, electrical schematics, and electromechanical equipment
  • Experience of software product support and with complex troubleshooting skills
  • Experience of working within an international culture
  • Experience of working in an ITIL service environment
  • Experience of working in Airports, Security, or similar environments (nice to have)
  • Ability to work under pressure, problem-solving, time management, and autonomy
  • Good level of Spanish and English
  • Availability to travel


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