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**Job Summary:** We are seeking a highly skilled and experienced Front Desk Operations Lead to join our team at Marriott International. This role will oversee the smooth operation of our front desk, ensuring exceptional guest experiences and efficient service delivery.
**About Us:** Marriott International is a leading hospitality company with a global portfolio of brands, including JW Marriott. Our mission is to deliver thoughtful, heartfelt, forward-thinking service that upholds and builds upon our living legacy.
**Key Responsibilities:*
- Assist staff with expediting problem payments and follow up with guests regarding satisfaction with guest-related issues
- Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key
- Process all payment types, such as room charges, cash, checks, debit, or credit
- Set up accurate accounts for each guest upon check-in
- Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations
- Block rooms in the computer and identify designated requirements and requests
- Contact appropriate individuals or departments as necessary to resolve guest calls, requests, or problems
- Coordinate with Housekeeping to track readiness of rooms for check-in
- Review shift logs/daily memo books and document pertinent information in logbooks
**Requirements:***
- High school diploma or G.E.D. equivalent
- At least 1 year of related work experience
- No supervisory experience required
**Estimated Salary Range:** $45,000 - $60,000 per annum, depending on location and experience
**Benefits:*
- Ongoing training and development opportunities
- A supportive and inclusive work environment
- Competitive salary and benefits package
