Front Desk Associate

hace 1 mes


Xico, México Marriott International, Inc A tiempo completo

About Us

At Marriott International, Inc., we're a global community that gathers and connects people since 1937. We're dedicated to creating a sense of belonging in more than 400 communities worldwide.

The Role

We're seeking a Front Desk Associate to join our team at the Sheraton Mexico City Maria Isabel Hotel. This is a full-time position that requires you to work with us to provide an exceptional guest experience.

Key Responsibilities

As a Front Desk Associate, your primary duties will include:

  • Processing all guest check-ins, check-outs, room assignments, and room change/late check-out requests.
  • Securing payment; activating/reissuing room keys.
  • Ensuring rates match market codes, documenting exceptions.
  • Verifying/adjusting billing for guests.
  • Communicating with appropriate staff when guests are waiting for an available room.
  • Advising guests of messages.
  • Clearing departures in the computer system.
  • Coordinating with Housekeeping to track room status and guest concerns.
  • Filing guest paperwork or documentation.
  • Operating the telephone switchboard station.
  • Running and checking daily reports, contingency lists, and credit card authorization reports.
  • Supplying guests with directions and information.
  • Answering, recording, and processing all guest calls, requests, questions, or concerns; following up to ensure each has been met to guests' satisfaction.
  • Arranging transportation for guests/visitors.

Requirements

To be successful as a Front Desk Associate, you'll need:

  • A high school diploma or equivalent education.
  • No related work experience is required.
  • You should be able to stand, sit, or walk for an extended period of time and move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.

Estimated Salary Range: $25,000 - $35,000 per year, depending on location and experience.

Why Join Us?

We offer a competitive salary range, opportunities for growth and development, and a chance to be part of a global community that gathers and connects people. If you're a team player who is excited to deliver a meaningful guest experience, we encourage you to explore this career opportunity with us.



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