Front Desk Professional
hace 2 semanas
About Marriott International, Inc.
Courtyard is a leading hospitality company that offers a unique blend of comfort, convenience, and style. Our hotels are designed to provide an exceptional guest experience, and we are committed to delivering outstanding service and amenities to our guests.
What We Offer:
As a Front Desk Professional at Courtyard Mexico City Airport, you can expect a competitive salary ranging from $25,000 to $35,000 per year, depending on your level of experience. Additionally, we offer opportunities for career advancement and professional growth within the organization. Our comprehensive benefits package includes medical, dental, and vision insurance, as well as paid time off and holidays.
Job Responsibilities:
As a Front Desk Agent, you will be responsible for providing exceptional guest service, processing check-ins and check-outs, handling guest requests, and resolving any issues that may arise. You will also be responsible for maintaining accurate records and reports, as well as ensuring a smooth and efficient front desk operation.
Main Tasks:
- Process all guest check-ins by confirming reservations, assigning rooms, and issuing room keys
- Process all payment types, including room charges, cash, checks, debit, and credit
- Process all check-outs, including resolving any late and disputed charges
- Answer and respond to all guest calls, messages, and requests in a timely and professional manner
- Coordinate with Housekeeping to ensure rooms are ready for check-in
- Communicate parking procedures to guests and dispatch bell staff or valet staff as needed
- Supply guests with directions and information regarding the property and local areas of interest
Requirements:
- High school diploma or equivalent required
- Previous customer service experience preferred
- Ability to work in a fast-paced environment and multitask effectively
- Excellent communication and problem-solving skills
- Ability to stand for long periods of time and move around the hotel
Why Work for Us?
If you are passionate about delivering exceptional guest experiences and have a strong commitment to customer service, we encourage you to apply for this exciting opportunity. As a valued member of our team, you will have the chance to grow and develop your career in a dynamic and supportive work environment.
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