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Operations Consultant

hace 1 mes

San Pedro Garza García, Nuevo León, México Steelcase A tiempo completo

About the Role:

We are seeking a highly skilled and experienced Operations Consultant to join our team at Steelcase. As a key member of our Central Scheduling organization, you will play a critical role in driving business transformation and ensuring customer satisfaction.

Key Responsibilities:

  • Manage the implementation of technical and lean solutions to achieve customer service and satisfaction goals.
  • Initiate and lead Central Scheduling projects, collaborating with cross-functional teams to implement collaborative processes and coordinate resources.
  • Work with cross-functional teams to address Supply Chain disruptions, documenting actionable steps to drive team accountability and monitor disruption performance.
  • Lead the implementation of process standardization, documentation, and process efficiency identification, recommending improvements to leadership.
  • Identify, suggest, and implement remedial corrective actions using common problem-solving tools.
  • Work cross-functionally and with leadership to document standard work, update process maps, and use multimedia software to ensure effective training and best practices.
  • Participate in day-to-day processes, ensuring a proper customer experience.
  • Work in a fast-paced environment with changing priorities, ensuring timely reporting and communication to different levels of the company.

Requirements:

  • Bachelor's Degree in a field related to Engineering, Lean, Supply Management, or Project Management.
  • Advanced English proficiency.
  • Advanced Excel proficiency level.
  • 2-3 years of experience.
  • Strong project management skills, with the ability to lead projects involving new initiatives and the application of principles relevant to Central Scheduling.

Preferred Skills and Competencies:

  • Smartsheet, intermediate proficiency level.
  • SAP.
  • Visio, intermediate proficiency level.
  • Process Mapping Software (Mural).
  • Data visualization software (Tableau, Power BI).
  • Ability to learn SAP transactions and MS Office tools.
  • Ability to consistently consider optimization for better business results, lead in an autonomous way, self-starter, and go-getter.
  • Excellent communication skills, both written and oral, with the ability to communicate effectively and present ideas within the team and cross-functionally.
  • Strong knowledge in Lean Office processes and tools.
  • Must have a process-oriented vision, in addition to functional and analytical thinking.
  • Ability to set high goals and standards for self and others.
  • Ability to build and nurture effective relationships with internal stakeholders and different departments.
  • Ability to manage multiple competing demands through strong organizational skills and sense of priorities to meet deadlines.

About Steelcase:

At Steelcase, we put people at the center of everything we do. We understand the role of work and believe that it can bring meaning and purpose to the lives of our customers and our employees. We prioritize supporting our employees both in and out of work, in all aspects of their lives. When we bring our talents together, we make a positive lasting impact through our work and communities.

Why Work with Us:

We value applicants who are comfortable interacting with people different from themselves, building mutual respect and positive relationships. We invite people from all backgrounds and genders to apply. Steelcase provides employment opportunities to all qualified employees and applicants without regard to race, color, creed, genetic information, religion, national origin, gender, sexual orientation, gender identity and expression, age, disability, or veteran status and bases all employment decisions only on valid job requirements. We are proud to be recognized for our inclusive workforce by the Corporate Equality Index for the past nine years.