Senior Consultant
hace 4 semanas
Unlock Innovation and Collaboration
At SAP, we're committed to helping the world run better. Our company culture is built on the foundation of innovation, collaboration, and mutual respect. We believe in empowering our employees to drive breakthroughs and create a workplace that values diversity, flexibility, and purpose-driven work.
Join Our Team of Experts
We're seeking a highly motivated and experienced Senior Consultant to join our SAP CS UC Technologies team. As a key member of our team, you'll be responsible for providing expert-level support and guidance on unified communication technologies, ensuring a seamless and reliable service for our internal clients.
Key Responsibilities:
- Collaborate with our design team to develop strategies that meet customer needs
- Analyze and resolve complex issues related to unified communication technologies
- Develop and implement process improvements to enhance service quality
- Provide training and support to end-users and agents
- Work closely with carriers and service providers to ensure seamless service delivery
Requirements:
- Minimum 2 years of experience in IT operations or managing services
- Excellent interpersonal skills, including communication, problem-solving, and decision-making
- Positive attitude, sociable, and a team player with a service-oriented mindset
- Ability to work independently and take ownership of assigned tasks
- Strong analytical capabilities and process thinking
- Microsoft Teams enterprise and telephony operations skills
- Proven ability to work in a virtual team environment
Preferred Skills:
- Familiarity with Enterprise collaboration technology like Microsoft Teams, O365
- Working knowledge of networking technologies
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