Senior Communication Consultant for Microsoft Teams

hace 3 días


San Pedro Garza García, Nuevo León, México SAP A tiempo completo

We are looking for a highly skilled and experienced Senior Communication Consultant to join our SAP CPIT CS CTG Unified Communication Technologies team. The ideal candidate will have a minimum of two years of experience in IT operations/ managing services, with a strong focus on collaboration and communication.

The successful candidate will be responsible for detecting, addressing, and resolving complex issues related to our Microsoft Teams enterprise telephony operations. They will also analyze and provide professional recommendations on non-standard items, share best practices, and assist in monitoring service quality and preparing service reports.

Key responsibilities include working with the design team to develop strategies that meet customer needs, being able to explain complex scenarios in simple terms, and assisting and training end-users/agents as required. Additionally, the successful candidate will possess excellent interpersonal skills, a positive attitude, and the ability to work without supervision and take ownership of assigned tasks.

The salary for this position is estimated at $85,000 per year, based on industry standards and market conditions.

Required skills and qualifications include:

  • Minimum two years of experience in IT operations/managing services
  • Excellent interpersonal skills – communicating with others, problem solving and decision making
  • Positive attitude, sociable, a team player who is service oriented
  • Ability to work without supervision and take ownership of assigned tasks
  • Strong analytical capabilities and process thinking
  • Ability to work with carriers and service providers
  • Microsoft Teams enterprise and telephony operations skills
  • Proven ability to work in a virtual team environment

Benefits include a highly collaborative and caring team environment, a strong focus on learning and development, recognition for individual contributions, and a variety of benefit options.

This is an exciting opportunity to join a dynamic team and contribute to delivering high-quality collaboration services to SAP's workforce.


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