Senior Manager of Global Service Delivery

hace 1 mes


Ciudad de México, Ciudad de México Hsbc A tiempo completo

**Company Overview**

HSBC is a leading international banking group with operations in over 80 countries. Our mission is to be the best bank for our customers, and we're committed to delivering exceptional service and value.

**Salary**

We offer a competitive salary range of $120,000 - $180,000 per year, depending on experience and qualifications.

**Job Description**

We are seeking an experienced Senior Manager of Global Service Delivery to join our team in Mexico. In this role, you will be responsible for operating in a highly functional or matrix organization, leveraging your expertise to manage and maintain agreements within global business, global functions, and regions.

You will need to ensure that all associated service expectations are understood and communicated across DBS functions, IGSA process execution through design, implementation, and continuous service improvement activities across the lifecycle. This includes providing guidelines to Business and Function related to ITP Governance and processes, including OPSHMO, register of providers, and regulatory request process.

**Responsibilities**

- Execute alignment of service definitions and IGSA policies, standards, and processes strategies.
- Ensure Intra Group Service Agreements exist and business expectations are consistently defined, understood, and measured.
- Ensuring data integrity and management execution of IGSAs considering local regulatory, legal, and tax requirements.
- Provide advise in the OPSHMO forum as a Risk steward and as Governance.
- Clearly document the Governance processes of the area.
- Interface with second line of defense on a variety of issues and workstreams information required to produce executive reporting

**Required Skills and Qualifications**

To be successful in this role, you will need:

  • Proven management skills and experience in various roles (e.g. technology and business) leading dynamic organizations
  • Experience preferably incorporating service-oriented / management principles
  • Excellent communication, inter-personal and negotiating skills, focusing on remote and written communications
  • Excellent decision-making and problem-solving ability
  • Experience working in a team environment using appropriate communication and planning skills
  • Knowledge of service delivery policies and procedures
  • Strong analytical skills to understand and use metrics to draw conclusions
  • Solid partner/stakeholder interaction - customer-oriented
  • Experience in a financial institution within a service-oriented environment
  • University degree required or equivalent experience
  • Advanced English level

**Benefits**

At HSBC, we offer a comprehensive benefits package, including health insurance, retirement plan, and opportunities for professional growth and development.

**Others**

We are an equal opportunities employer and welcome applications from diverse candidates. We are committed to creating an inclusive culture that promotes equal opportunities and values diversity.



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