Cloud Service Delivery Specialist
hace 22 horas
We are seeking a Cloud Service Delivery Specialist to join our team of experts in providing top-notch service to leading financial institutions globally.
Division Overview
Our development teams ensure the delivery of high-quality codes, while product managers collaborate with technical experts to design and build software and product roadmaps. Our QA team enhances the quality of our platform delivery through test methodologies for implementations, upgrades, and migrations.
Team and Role Overview
We are looking for a Cloud Service Delivery Analyst to assist a growing team responsible for providing exceptional service to the largest financial institutions across the globe.
**Responsibilities**:
- Generate CapCloud service reports in line with the Service Management framework
- Assist management in monitoring the CapCloud Service KPIs
- Act on trends and deviations, and identify and lead a program of continual service improvement for the CapCloud service
- Work closely with the technical teams to aggregate data from monitoring tools
- Perform basic analysis of service performance metrics
- Lead / Present periodic CapCloud Service Review meetings
- Update CapCloud document folders with new contracts/documents / procedures
**Requirements**:
- Excellent communication (written and verbal) and presentation skills
- Problem-solving skills and a solution-oriented approach
- Well-developed analytical skills and the ability to provide clarity to complex issues
- At least 3 years in a technical support environment for a managed infrastructure or cloud-based solution provider operating within the regulated financial community, ideally supported by experience with ITIL or ISO 20000
- Ability to articulate and communicate complex problems and solutions in a simple, logical manner
- Strong organization skills and capable of handling multiple projects
- Demonstrable analytical skills
- An ability to meet deadlines, logically tackle problems, and set priorities
**About Us**:
Adenza provides customers with end-to-end trading, treasury, risk management, and regulatory compliance platforms delivered on-premise or on-cloud. We enable the world's largest financial institutions to consolidate and streamline their operations with front-to-back solutions integrated with data management and reporting.
With headquarters in London and New York, Adenza has more than 60,000 users across global, central, and regional banks, broker-dealers, insurers, asset managers, pension funds, hedge funds, stock exchanges, and clearing houses, securities services providers, and corporates.
We offer great opportunities to collaborate on challenging and relevant issues in financial services and technology. As we continue our exciting growth trajectory, we recognize how important investing in the best talent across the globe is.
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