Operations Service Delivery Manager

hace 1 mes


Ciudad de México, Ciudad de México Adenza A tiempo completo

Adenza is a leading provider of end-to-end trading, treasury, risk management, and regulatory compliance platforms. Our company has more than 60,000 users across global, central, and regional banks, broker-dealers, insurers, asset managers, pension funds, hedge funds, stock exchanges and clearing houses, securities services providers, and corporates.

We are looking for a highly skilled Service Delivery Analyst to join our growing team of experts responsible for providing best-in-class service to the largest financial institutions across the globe.

The ideal candidate will have at least 3 years of experience in a technical support environment for a managed infrastructure or cloud-based solution provider operating within the regulated financial community. A strong understanding of ITIL or ISO 20000 is also highly desirable.

The successful candidate will be responsible for generating CapCloud service reports in line with the Service Management framework, assisting management in monitoring the CapCloud Service KPIs, and acting on trends and deviations. They will also identify and lead programs of continual service improvement for the CapCloud service.

In addition to these key responsibilities, the candidate will work closely with technical teams to aggregate data from monitoring tools, perform basic analysis on service performance metrics, and present periodic CapCloud Service Review meetings.

We offer a competitive salary of $120,000 per year, commensurate with experience, and a comprehensive benefits package that includes health insurance, retirement savings plan, and paid time off.

The location for this role is flexible, but must be within a reasonable commuting distance to major cities. We are an equal opportunity employer dedicated to building and supporting a culture of diverse perspectives and talents as well as inclusivity to support individual growth and superior business results.



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