Human Resources Support Specialist
hace 5 días
About the Role
We are seeking a highly skilled Human Resources Support Specialist to join our team in Guadalajara or Monterrey, Mexico. As a key member of our Global People Services function, you will be responsible for providing HR-related administrative and analytical support to team members in the America's region, with a focus on the LATAM region.
Key Responsibilities
- Process day-to-day HR requests and queries submitted to People Services, ensuring all HR-critical administrative transactions are accurate and handled in a timely and compliant manner.
- Researches and resolves technical and functional issues, and responds to questions and requests within our ServiceNow queue.
- Administer key processes such as onboarding and offboarding, employee changes, audits, and reporting.
- Serve as a point of contact for HR inquiries from our employees regarding payroll, benefits, policies, employee data, and HR processes and systems; escalates as appropriate to HR functions and People Business Partners.
- Ensure continuous process improvement for all processes and works with business partners and other departments to execute.
- Assist with the documentation of internal processes and controls as needed.
Requirements
- 2-3 years of proven experience working in a Shared Services team in HR.
- Business-level fluency in Spanish and English is required.
- Demonstrated experience working in a fast-paced, professional, global business environment such as in customer service and/or support center preferred.
- Experience in international and matrix organizations.
- Excellent verbal and written communication skills with an ability to work discretely on a wide range of sensitive and confidential issues.
- Knowledge of labor laws, regulations, and cultural practices in Latin America.
- Attention to detail with a passion for excellent customer service; resourceful with a natural investigative curiosity.
- Strong technical skills: Must be proficient with Workday or comparable HCM, as well as case management tool such as ServiceNow; proficiency with Microsoft Office suite (Outlook, Word, Excel, PowerPoint).
What We Offer
The estimated salary for this position is between $50,000-$70,000 per year, depending on experience. Additionally, we offer a comprehensive benefits package that includes medical, dental, and vision insurance, as well as a 401(k) plan.
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