Experience Ambassador
hace 2 meses
About Fairfield by Marriott
At Marriott International, Inc, we pride ourselves on providing a warm and welcoming experience for our guests. As a Guest Experience Specialist, you will be the face of our brand, ensuring that every guest feels valued and respected.
Salary: The estimated annual salary for this position is approximately $35,000-$45,000, depending on location and experience.
About the Role
We are seeking a skilled and enthusiastic Guest Experience Specialist to join our team at the Fairfield Inn & Suites Queretaro Juriquilla. As a key member of our front desk team, you will be responsible for delivering exceptional customer service, responding to guest requests, and resolving any issues that may arise during their stay.
Key Responsibilities:
- Process guest check-in and check-out, including processing payments and handling room assignments.
- Respond to guest inquiries and resolve any issues or concerns in a timely and professional manner.
- Maintain accurate records of guest interactions and preferences.
- Collaborate with other hotel staff to ensure seamless service delivery.
Requirements
To be successful in this role, you will need:
- A high school diploma or equivalent.
- No prior work experience is required, but a positive attitude and enthusiasm for delivering excellent customer service is essential.
- The ability to stand for long periods and move around the hotel as needed.
Benefits
We offer a range of benefits to support your well-being and success, including:
- A competitive salary.
- The opportunity to work for a global leader in the hospitality industry.
- Ongoing training and development opportunities.
About Us
Fairfield by Marriott is part of Marriott International's portfolio of brands, offering a unique blend of style, comfort, and convenience. Our hotels provide a calm and reliable experience for guests, with a focus on delivering exceptional service and creating lasting memories.
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