Customer Service Ambassador

hace 2 meses


Santiago de Querétaro, Querétaro de Arteaga, México Ria A tiempo completo

About Ria

Ria is a leading money transfer company that aims to provide exceptional service and reliable remittance services to its customers.

Job Summary

We are seeking an enthusiastic Customer Services Representative to join our team at European Ria Headquarters in Madrid. In this role, you will provide valuable information to customers about their transactions and resolve general queries they may have.

Main Responsibilities

- Review and correct data of incorrectly processed transactions;
- Collaborate with the accounting department to reconcile and balance the refunds of cancelled transactions;
- Ensure a high level of customer satisfaction through effective communication and problem-solving skills.

Requirements

- High school diploma or equivalent;
- At least one year of experience in customer services or a call center position;
- Good knowledge of MS Office and Internet Explorer;
- Excellent communication and teamwork skills;
- Ability to work flexible schedules.

What We Offer

- Competitive monthly salary;
- 5% food vouchers;
- 30 days bonus;
- 15 days of initial vacation;
- Life insurance;
- Free access to our gym;
- Dynamic and collaborative work environment;
- Cutting-edge tools and technology to make work easier;
- Free English and French classes;
- Work-life balance.

About Us

Ria values diversity and is proud to be an equal-opportunity employer. We provide equal opportunities to all employees and applicants, regardless of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.



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