Customer Experience Ambassador

hace 3 días


Santiago de Querétaro, Querétaro de Arteaga, México Marriott International, Inc A tiempo completo

We're looking for a skilled Customer Experience Ambassador to join our team at Marriott International, Inc. in Queretaro, Mexico.

Estimated Salary:$40,000 - $60,000 per year

About the Role

The Guest Experience Specialist is responsible for delivering exceptional service and creating memorable experiences for our guests. This role involves taking ownership of the guest experience in various areas of the hotel, with a focus on providing seamless check-in and check-out processes.

As a Guest Experience Specialist, you will be empowered to move around the hotel and take initiative to address guest requests and concerns. You will work closely with other departments to ensure that our guests have an enjoyable and relaxing stay.

Key Responsibilities:

  • Deliver exceptional customer service and create memorable experiences for our guests.
  • Take ownership of the guest experience in various areas of the hotel.
  • Process operational needs and address guest requests and concerns.
  • Work closely with other departments to ensure a seamless guest experience.
  • Meet or exceed performance targets and quality standards.

Requirements:

  • High school diploma or G.E.D. equivalent.
  • No related work experience required.
  • No supervisory experience required.
  • No license or certification required.

Benefits:

  • A competitive salary range of $40,000 - $60,000 per year.
  • A comprehensive benefits package, including health insurance, retirement savings, and paid time off.
  • Opportunities for career growth and professional development.
  • A collaborative and dynamic work environment.


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