SAP BASIS Senior Technical Specialist

hace 2 semanas

San Pedro Garza García, Nuevo León, México SAP SE A tiempo completo

At SAP, we are dedicated to empowering our customers to achieve their goals through innovative solutions. Our collaborative culture and commitment to excellence make us a leader in the industry.

Role Overview

The Service Delivery Specialist plays a critical role in the SAP ECS – Enhanced Operations Service (EOS) organization. As a trusted advisor, you will be responsible for safeguarding and optimizing customers' investments in SAP Enterprise Cloud Services. You will serve as the primary point of contact for the TSMs with the delivery organization, ensuring activity plans are created together with the TSMs and CDMs and addressing technical delivery challenges throughout the customer lifecycle.

Key Responsibilities

  • Act as the interface for the EOS delivery team with the customer CDMs/TSMs, planning service requests and support throughout the request lifecycle.
  • Possess a comprehensive understanding of the customer's business, goals, and challenges to offer innovative solutions and recommendations.
  • Serve as an escalation point for technical issues related to the EOS customer landscape.
  • Act as the primary contact from the EOS delivery teams in the different service areas – Service Request Fulfilment, Incident Management, Event Management, and Problem Management.
  • Solid hands-on experience with SAP technologies like SAP NetWeaver, Web Dispatcher, BusinessObjects solutions, Convergent Charging, Convergent Mediation, OpenText.
  • Sound knowledge of Hyperscalers, networks, and virtual technologies, including load balancers and virtual machines.
  • Solid expertise and hands-on experience in SAP Technologies and Products (SAP certification preferred).
  • Proven ability to manage operational tasks, handle customer escalations, and drive process improvements.
  • Ability to thrive in a high-pressure environment and consistently add value to customers and the organization.
  • Extensive experience in collaborating with cross-cultural teams, both international and virtual, to achieve seamless project delivery.
  • Collaborate with Product Development and support for roadmap, feature, and bug fixes.
  • Proficient in analytical and solution-oriented thinking.
  • Excellent written and verbal communication skills in English.

Requirements

  • Bachelor's degree or higher in Computer Science, Engineering, or Information Management.
  • 6+ years of experience in the IT industry, with a primary focus on SAP technology (BASIS).
  • Minimum of 5 years of experience in a technical role, with a demonstrated ability to manage a variety of SAP products running on SAP HANA/Sybase.
  • Advanced technical background in Linux-based server operating systems.
  • Project management skills to efficiently handle customer projects and resolve issues would be a desirable skill.

Location and Travel

  • Monterrey, Mexico.
  • Expected travel requirement is 10%.

About SAP

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. We are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves.

We Win with Inclusion

SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. We believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential.

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