Technical Support Team Lead

hace 4 días


Guadalajara, Jalisco, México Koch Global Services A tiempo completo

About Koch Global Services

Koch Global Services is a leading provider of IT support services, dedicated to delivering exceptional solutions to our clients.

Job Summary

We are seeking a highly skilled Technical Support Supervisor to lead our cross-functional team in identifying and developing unique solutions to complex IT challenges.

Key Responsibilities

  • Lead a team of technical support specialists in providing second-level IT support to our clients.
  • Identify and develop innovative solutions to complex IT problems, ensuring seamless delivery of services.
  • Collaborate with cross-functional teams to ensure effective communication and coordination.
  • Develop and implement process improvements to enhance team efficiency and productivity.

Requirements

To be successful in this role, you will need:

  • Proven experience in leading technical support teams.
  • Strong technical skills, with expertise in IT support and troubleshooting.
  • Excellent communication and leadership skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.

What We Offer

Koch Global Services offers a competitive salary and benefits package, as well as opportunities for professional growth and development.


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