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Technical Support Specialist

hace 2 meses

Guadalajara, Jalisco, México Helpware A tiempo completo

About Helpware

We're a company that puts people first. Our mission is to provide exceptional customer service while prioritizing employee satisfaction. We believe that by taking care of our team members, we can deliver the best possible experience for our clients.

Job Summary

We're seeking a skilled Technical Support Representative to join our team. As a Technical Support Representative, you'll be the primary point of contact for our clients, providing timely and effective support for various products. Your main duties will include:

  • Assisting clients with technical issues and resolving problems in a timely manner
  • Logging and tracking support cases in our ticketing system
  • Triage support and other department queues
  • Handling intricate customer support issues and escalating them to senior team members as needed
  • Providing in-depth troubleshooting and technical support

Requirements

To be successful in this role, you'll need:

  • 1-4 years of customer support experience
  • Technical troubleshooting and problem-solving skills
  • Excellent verbal and written English skills
  • A strong sense of ownership and responsibility

What We Offer

We're committed to providing a positive work environment and opportunities for growth. As a Technical Support Representative, you'll enjoy:

  • Law Benefits
  • Social Security (IMSS)
  • 12 Vacation Days after First Year
  • Vacation Bonus (Prima Vacacional)
  • Christmas Bonus (Aguinaldo)
  • Sunday Bonus (Prima Dominical)
  • Food Vouchers
  • Health Insurance
  • Excellent Work Environment
  • Opportunities for Growth
  • On-Staff Psychologist and Nutritionist
  • Convenient Partnerships for Food and More