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Technical Support Specialist
hace 2 meses
**About the Role**
Brightcove is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will play a critical role in providing escalated technical support to our customers, ensuring their success with our products and services.
**Key Responsibilities**
- Provide technical support to customers via phone, email, and online channels.
- Collaborate with cross-functional teams, including Engineering, Product Management, and QA, to resolve complex technical issues.
- Contribute to the development of knowledge base articles and other documentation to improve customer support.
- Participate in on-call rotations to provide 24/7 support to our customers.
**Requirements**
- 3+ years of experience in technical support or a related field.
- Excellent communication and problem-solving skills.
- Strong technical knowledge of internet technologies, including browsers, networking, firewalls, and proxy servers.
- Ability to learn new skills quickly and adapt to changing technologies.
- Experience with cloud computing, RESTful APIs, and data collection tools is a plus.
**What We Offer**
Brightcove is a dynamic and innovative company that values its employees' growth and development. We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and advancement.
**About Brightcove**
Brightcove is a leading provider of cloud-based video services, empowering organizations to deliver engaging video experiences to their audiences. Our team is passionate about storytelling and committed to helping our customers succeed in the ever-evolving media landscape.
