Clinical Support Specialist

hace 2 meses


Guadalajara, Jalisco, México NTT DATA A tiempo completo
Job Description

Req ID: 274084

NTT DATA Services is a global leader in digital transformation, and we're seeking a skilled Clinical Support Specialist to join our team. As a key member of our Provider Clinical Service Desk, you'll play a critical role in delivering exceptional customer service to our healthcare clients.

Key Responsibilities:

  • Respond to incoming service desk calls from healthcare customers regarding clinical applications such as Epic, Cerner, McKesson, and Meditech.
  • Track and document incidents, and close or escalate tickets in a timely manner.
  • Drive resolution of incidents on a 24/7 desk.
  • Read text on computer screens for extended periods.
  • Ensure a quiet, private workspace with high-speed internet.

Requirements:

  • Minimum 1 year call center/customer service experience.
  • High school diploma or equivalent required.
  • Strong communication and interpersonal skills.
  • Proficient typing and English language skills.

About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud, and automation. We're part of the NTT family of companies, a partner to 85% of the Fortune 100. We're committed to improving patient outcomes by creating efficiencies across the healthcare ecosystem.

Equal Opportunity Employer

NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law.



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