Healthcare Support Specialist

hace 4 semanas


Guadalajara, Jalisco, México Ntt Data A tiempo completo

**Job Overview**

At NTT DATA, we're seeking a skilled Healthcare Support Specialist to join our team. As a Clinical Service Desk Agent, you'll play a critical role in providing exceptional customer service to our clients.

**Key Responsibilities**

As a member of our Provider Clinical Service Desk, you'll be responsible for handling inbound customer calls in a call center environment. Your primary focus will be on driving resolution of incidents in a timely manner, while also ensuring a quiet and private workspace with high-speed internet.

**Requirements**

To be successful in this role, you'll need a minimum of 4 years of service desk/helpdesk experience or an equivalent combination of education and technical troubleshooting experience. Additionally, you should possess a high school diploma or equivalent and have strong technical troubleshooting skills.

**Preferred Skills**

We're looking for individuals with experience in a call center environment, as well as those who can demonstrate a service philosophy in all interactions with clinicians and colleagues. Effective communication and interpersonal skills are essential, along with proficient typing and English language skills.

**What We Offer**

We offer a comprehensive benefits package, including a full range of benefits that start from your first day of employment. This position is only available to those interested in direct staff employment opportunities with NTT DATA, Inc. or its subsidiaries.



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