Senior Network Support Specialist

hace 2 semanas


Monterrey, Nuevo León, México Blue Yonder A tiempo completo

Job Summary:

Blue Yonder is seeking an experienced Advanced Support Engineer to join our team. As a key member of our support organization, you will be responsible for providing Level-2/3 support and troubleshooting to resolve complex network-related issues.

Key Responsibilities:

  • Monitor network engineering performance and ensure system availability and reliability.
  • Provide expert-level support and guidance to customers and internal teams.
  • Investigate faults in the network and communicate changes to the Network BY team.
  • Collaborate with cross-functional teams to resolve critical and complex issues.
  • Work on initiatives to improve support and customer satisfaction.

Requirements:

  • Minimum of 4 years of experience supporting networks using Wireshark, TCP/IP protocol, etc.
  • Excellent communication and customer service skills.
  • Strong ability to multitask and prioritize effectively.
  • Highly organized and detail-oriented.
  • Can operate with a limited level of direct supervision.
  • Balances between Soft skills (process, people, values, teamwork, roles) and hard skills (technologies, frameworks, solutions, products).

What We Offer:

  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.

Blue Yonder Values:

We are committed to fostering an inclusive environment where everyone feels valued and respected. Our Core Values unite us and drive our success.

Diversity, Inclusion, Value & Equality (DIVE):

We strive to create a workplace where everyone can thrive and reach their full potential. Check out our Diversity Report and video celebrating the differences in all of us.



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