Senior Network Support Specialist
hace 2 semanas
Job Summary:
Blue Yonder is seeking an experienced Advanced Support Engineer to join our team. As a key member of our support organization, you will be responsible for providing Level-2/3 support and troubleshooting to resolve complex network-related issues.
Key Responsibilities:
- Monitor network engineering performance and ensure system availability and reliability.
- Provide expert-level support and guidance to customers and internal teams.
- Investigate faults in the network and communicate changes to the Network BY team.
- Collaborate with cross-functional teams to resolve critical and complex issues.
- Work on initiatives to improve support and customer satisfaction.
Requirements:
- Minimum of 4 years of experience supporting networks using Wireshark, TCP/IP protocol, etc.
- Excellent communication and customer service skills.
- Strong ability to multitask and prioritize effectively.
- Highly organized and detail-oriented.
- Can operate with a limited level of direct supervision.
- Balances between Soft skills (process, people, values, teamwork, roles) and hard skills (technologies, frameworks, solutions, products).
What We Offer:
- A dynamic and supportive work environment.
- Opportunities for professional growth and development.
- A competitive salary and benefits package.
Blue Yonder Values:
We are committed to fostering an inclusive environment where everyone feels valued and respected. Our Core Values unite us and drive our success.
Diversity, Inclusion, Value & Equality (DIVE):
We strive to create a workplace where everyone can thrive and reach their full potential. Check out our Diversity Report and video celebrating the differences in all of us.
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