Senior Technical Support Specialist
hace 5 días
We are seeking a highly skilled and experienced Senior Technical Support Specialist to join our team at Blue Yonder. As a key member of our customer support team, you will be responsible for providing exceptional technical support to our customers, ensuring their issues are resolved efficiently and effectively.
Key Responsibilities- Technical Support: Provide high-quality technical support to customers, resolving complex technical issues related to our WMS system and other products.
- Customer Ownership: Own customer solutions for Tier 1/2 customers, engaging in early implementation projects and collaborating with TAM to improve consumption and adoption.
- Communication and Collaboration: Communicate effectively with customers and stakeholders, collaborating with various teams and partners to deliver excellent customer experience.
- Competency Development: Develop and maintain high technical expertise in relevant SaaS technical toolsets, as well as knowledge of our WMS product features and functionalities.
- Education: Bachelor's degree in Computer Science, Engineering, or related field.
- Experience: 5+ years of experience in a technical support role or similar customer-facing role.
- Technical Skills: Strong knowledge of our WMS product, Azure, and relevant tools and technologies.
- Soft Skills: Excellent verbal and written communication skills, ability to work collaboratively with customers, team members, and partners.
As a Senior Technical Support Specialist at Blue Yonder, you will have the opportunity to work with a talented team, develop your technical expertise, and make a positive impact on our customers' experience.
Our ValuesWe are committed to fostering an inclusive environment and promoting diversity, equity, and inclusion. Our values unite us and drive our success – and we believe that yours can too.
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