Senior Technical Support Specialist

hace 3 semanas

Monterrey, Nuevo León, México Blue Yonder A tiempo completo
Job Title: Senior Technical Support Specialist

About the Role:

We are seeking a highly skilled Senior Technical Support Specialist to join our team at Blue Yonder. As a key member of our support team, you will be responsible for providing exceptional customer experience and solution support to our customers with ownership, proactive, and innovative approach.

Key Responsibilities:

  • Provide excellent customer experience and solution support to BY customers with ownership, proactive, and innovative approach.
  • Deliver high quality of service/operations and continuous improvement through outflow and recurrence prevention of incidents.
  • Own Tier 1/2 solution as required, enhance solution stability and service quality eventually enabling increase in customer consumption and adoption of the service.
  • Consistently demonstrate customer centricity and relentless attitude to innovate through positive teamwork beyond his/her team.
  • Builds and demonstrates high competency in product and domain, Azure & relevant tools and technologies, solution architecture etc. – as outlined.

Requirements:

  • Bachelor's degree in computer science, Engineering, or related field.
  • 5+ years of experience in a technical support role or similar customer-facing role.
  • Strong knowledge of BY WMS product (functional and technical).
  • Strong knowledge of Azure and relevant tools and technologies.
  • Demonstrated experience in troubleshooting complex technical issues.
  • Knowledge of KCS methodology and process improvement through lean methodology and automation.
  • Strong verbal and written communication skills, including the ability to communicate technical concepts to a non-technical audience.
  • Ability to work collaboratively with customers, team members, and partners.
  • Experience in training and mentoring team members to improve techno-functional capability of the team.
  • Ability to work under pressure in a fast-paced environment and meet tight deadlines.

What We Offer:

At Blue Yonder, we are committed to fostering an inclusive environment where everyone can thrive. We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.

How to Apply:

If you are a motivated and customer-focused individual with a passion for technical support, please submit your application, including your resume and a cover letter, to [insert contact information].

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