HR Experience Specialist

hace 8 horas


Guadalajara, Jalisco, México Ingredion A tiempo completo
{"title": "HR Employee Experience Representative", "description": "Job Summary

Ingredion is seeking a highly skilled HR Employee Experience Representative to provide exceptional customer service to internal employees for HR-related processes. The successful candidate will be responsible for managing HR data and transactional processing, resolving complex inquiries, and escalating issues to appropriate parties as needed.

Key Responsibilities
  • Provide customer service to internal employees via various intake channels, including phone and chat.
  • Utilize desktop procedures and case management systems to address, track, and resolve HR customer inquiries within Service Level Agreements.
  • Escalate unresolved HR customer inquiries, retiree inquiries, and requests.
  • Process data changes in HR systems.
  • Process critical transactions such as Hires and Separations.
  • Conduct research related to specific inquiries.
Requirements
  • University Degree or equivalent experience in a related field.
  • 1-2 years customer service experience giving support at least via phone, ideally in a Shared Service Center or Call Center.
  • Overall familiarity with HR policies and processes is a plus.
  • Advanced Portuguese (written and verbal) and Intermediate-Advanced English (written and verbal).
  • Experience with the use of Workday and/or ServiceNow is a plus.
  • Great multitasking skills.
  • Proven time and priorities management skills, and a strong sense of urgency.
  • Proficient use of applicable technology and MS Office.
About Ingredion

Ingredion is a Fortune 500 public company, provider of ingredient solutions that helps nourish, comfort, sustain, and delight people around the world. We bring the potential of people, nature, and technology together to make life better.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

", "lang_code": "en-US"}

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