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HR Experience Representative

hace 2 meses

Guadalajara, Jalisco, México Ingredion A tiempo completo
Job Summary

We are seeking a highly skilled HR Experience Representative to join our team at Ingredion. As an HR Experience Representative, you will be responsible for providing exceptional customer service to our employees, resolving HR-related inquiries, and managing HR data and transactions.

Key Responsibilities
  • Serve as the first point of contact for HR customer inquiries via various intake channels
  • Utilize knowledge management and case management systems to address, track, and resolve HR customer inquiries within Service Level Agreements
  • Escalate unresolved HR customer inquiries, retiree inquiries, and requests
  • Process data changes in HR systems
  • Process org management transactions
  • Complete administrative activities related to talent acquisition
  • Administer and process new hire information
  • Support learning administration, including managing tracking of manual enrollments and pre-booking requests
  • Audit system/data
  • Conduct research related to specific inquiries
  • Process forms and payments
  • Execute compliance-related activities
Requirements
  • University Degree or equivalent experience in a related field
  • 1-2 years service center experience with direct customer interaction
  • Overall familiarity with HR policies and practices
  • Proven time management skills, and a strong sense of urgency
  • Ability to quickly comprehend requirements and carry out transactions in accordance with set standards
  • Ability to establish effective professional working relationships
  • Problem-solving skills and a customer service orientation
  • Able to run reports and interpret data to conduct analysis
  • Consistent exercise of judgment and escalation as necessary to resolve problems
  • Strong work ethic, integrity, and personal accountability
  • Strong communication and interpersonal skills and a collaborative team spirit
  • Proficient use of applicable technology and MS Office
  • Demonstrated ability to communicate verbally and in writing
  • Multi-lingual fluency: English (required) plus one or more of the following: Spanish, Portuguese
Language Skills & Proficiency

Verbal & Written

English (Must have / High)

Portuguese (Nice to have / Medium)