
Technical Support Specialist II: Customer Experience Expert
hace 2 meses
We're a leading technology platform in the fitness and wellness industry, partnering with over 70,000 studios, gyms, salons, and spas worldwide. Our mission is to empower businesses to succeed in their respective markets.
**About the Role:**
This position requires an experienced customer support specialist to provide top-notch assistance to Mindbody customers. As a technical support specialist, you will be responsible for delivering exceptional service, retaining customers, and driving revenue growth.
Main Responsibilities:
- Escalated support to corporate and strategic accounts requiring assistance with product-related issues
- Follow up and resolve customer callbacks and open cases for product support
- Resolve customer inquiries related to services or software
- Troubleshoot complex product-related issues and escalate as needed to higher-level support teams
- Provide quality service to customers meeting our expectations and department guidelines
- Take a high rate of inbound contacts and engage customers to assist with product-related issue resolutions
- Follow internal Knowledge Centered Support processes to accurately answer customer questions and maintain knowledge bases
Requirements:
- High School Diploma or equivalent experience
- Advanced or fluent English
- Customer service or call center experience preferred
- Working knowledge of Mindbody's software products is preferred
- Strong communication skills, both verbal and written
- Ability to handle escalated and complex customer issues with confidence, patience, and professionalism
- Training and certifications: Level 1 Customer Support Certification, or the ability to obtain within the first 90 days of hire
Estimated Salary Range:$45,000 - $65,000 per year, depending on location and experience.
Mindbody is an Equal Opportunity Employer. We highly value diversity at our company and encourage people of all different backgrounds, experiences, abilities, and perspectives to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, or other protected characteristics.
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