Student Support Engineer

hace 5 días


Santiago de Querétaro, Querétaro de Arteaga, México Ericsson Gmbh A tiempo completo

About this Opportunity

We are seeking highly motivated and detail-oriented students to join our Customer Support team at Ericsson GmbH. As a Student Support Engineer, you will play a crucial role in providing technical assistance to our customers, troubleshooting and resolving complex issues, and collaborating with cross-functional teams to deliver exceptional service.

Key Responsibilities

  • Own and manage customer service requests from contract validation to issue resolution
  • Remain compliant with customer delivery norms and strategies, following the most recent agreed ways of working
  • Investigate, analyze, report, and propose solutions for product security-related matters as per contract
  • Build and maintain strong customer relationships through direct communications and participation in collaborative chats
  • Contribute to emergency situations, facilitating quick restoration of customer networks
  • Plan and ensure contracted software implementation in customer networks for optimal performance
  • Drive add-on sales, assisting account teams to expand business with their customers
  • Utilize and regularly update content from the Structured Knowledge Management Process, and actively suggest content improvement

Requirements

  • Engineering students planning to graduate by Summer 2025 (Communications and Electronics, Telecommunications, Telematics, or similar)
  • Excellent English level and communication skills
  • Understanding of networking concepts
  • Basic knowledge of Linux
  • Programming skills; scripting and Python knowledge is a plus
  • Leading projects at University is a plus
  • Basic knowledge of Cloud

What We Offer

As a Student Support Engineer at Ericsson GmbH, you will have the opportunity to work with a talented team of professionals, develop your technical skills, and gain valuable industry experience. We offer a dynamic and supportive work environment, with opportunities for growth and development.



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