Student Support Engineer

hace 5 días


Santiago de Querétaro, Querétaro de Arteaga, México Ericsson GmbH A tiempo completo
Telecom Support Engineer - Student Opportunity

About this role:

We are seeking highly motivated and detail-oriented students to join our Customer Support team at Ericsson GmbH. As a Telecom Support Engineer, you will play a critical role in providing technical service, troubleshooting, and resolving problems to stabilize and optimize customer networks.

Key Responsibilities:

  1. Manage and resolve Customer Service Requests, ensuring timely and effective issue resolution.
  2. Collaborate with cross-functional teams to ensure compliance with CS delivery norms and strategies.
  3. Investigate and analyze product security-related matters, proposing solutions to prevent future issues.
  4. Build and maintain strong customer relationships through direct communication and participation in collaborative platforms.
  5. Contribute to emergency situations, facilitating quick restoration of customer networks.
  6. Plan and ensure contracted software implementation in customer networks for optimal performance.
  7. Drive add-on sales, assisting account teams to expand business with customers.
  8. Utilize and regularly update content from the Structured Knowledge Management Process, suggesting improvements to enhance customer experience.

Requirements:

  1. Engineering students planning to graduate by Summer 2025 (Communications and Electronics, Telecommunications, Telematics, or similar)
  2. Excellent English language skills and communication abilities
  3. Understanding of networking concepts and basic knowledge of Linux
  4. Programming skills, with scripting and Python knowledge a plus
  5. Leadership experience in university projects a plus
  6. Basic knowledge of Cloud computing

What we offer:

As a Telecom Support Engineer at Ericsson GmbH, you will have the opportunity to work in a dynamic and international environment, collaborating with colleagues and customers worldwide. You will receive comprehensive training and support to develop your skills and expertise in the field of telecommunications.



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