Student Support Engineer
hace 5 días
About this role:
We are seeking highly motivated and detail-oriented students to join our Customer Support team at Ericsson GmbH. As a Telecom Support Engineer, you will play a critical role in providing technical service, troubleshooting, and resolving problems to stabilize and optimize customer networks.
Key Responsibilities:
- Manage and resolve Customer Service Requests, ensuring timely and effective issue resolution.
- Collaborate with cross-functional teams to ensure compliance with CS delivery norms and strategies.
- Investigate and analyze product security-related matters, proposing solutions to prevent future issues.
- Build and maintain strong customer relationships through direct communication and participation in collaborative platforms.
- Contribute to emergency situations, facilitating quick restoration of customer networks.
- Plan and ensure contracted software implementation in customer networks for optimal performance.
- Drive add-on sales, assisting account teams to expand business with customers.
- Utilize and regularly update content from the Structured Knowledge Management Process, suggesting improvements to enhance customer experience.
Requirements:
- Engineering students planning to graduate by Summer 2025 (Communications and Electronics, Telecommunications, Telematics, or similar)
- Excellent English language skills and communication abilities
- Understanding of networking concepts and basic knowledge of Linux
- Programming skills, with scripting and Python knowledge a plus
- Leadership experience in university projects a plus
- Basic knowledge of Cloud computing
What we offer:
As a Telecom Support Engineer at Ericsson GmbH, you will have the opportunity to work in a dynamic and international environment, collaborating with colleagues and customers worldwide. You will receive comprehensive training and support to develop your skills and expertise in the field of telecommunications.
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