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hace 2 meses
As a Product Support Engineer at GE Aviation, you will play a critical role in ensuring the smooth operation of our advanced engines. In this dynamic position, you will be the vital link between our customers and Field Service Engineers (FSEs) across the globe, diving into the heart of on-wing challenges. With access to powerful diagnostic tools and fault reports, you will master the art of diagnosing engine trends and symptoms, guiding our customers through complex troubleshooting landscapes to keep their engines—and their aircraft—flying.
You will be the owner of the Electronic Engine Control (EEC) hardware, responsible for tracking the in-service reliability of your hardware, crafting technical lifelines for operators, and collaborating closely with LRU vendors to push the boundaries of repair development and hardware enhancements.
Key Responsibilities- Review and provide recommendations for engine troubleshooting and line maintenance cases at System level.
- Interpret flight data (CEOD, snapshots, etc.) for significant and field events.
- Support significant events Investigations, working with module owners, hardware owners, suppliers, airframer and customers.
- Present and support technical and program reviews.
- Develop and present EEC reliability scorecard.
- Execute with limited guidance the analysis/evaluation of assigned projects that meet business standards, practices and procedures and the product/program requirements.
- Develop field action plans to anticipate and fix field problems.
- Provide technical guidance to other personnel and assigned teams, mentor others in the organization.
- Ensure proper documentation of technical data generated for the assigned projects and/or tasks consistent with industry and government regulations, engineering policies and procedures.
- Engine system level knowledge.
- General engine data analytics (queries) knowledge to generate trends of engine behavior.
- Engine controls systems, fuel, and electrical knowledge.
- Faults reporting logic knowledge.
- Knowledge of aviation engines and systems interactions (Fuel/Oil, Air, electrical and Engine Controls).
- Experience on Engine Systems troubleshooting.
- Demonstrated business technical written and oral communication skills in English.
- Ability to communicate with Senior Leadership.
- Experience on presenting technical topics to internal and external stakeholders.
- BS degree in related field or master's degree in related field or PhD degree in related field with experience relevant to indicated position areas of expertise and knowledge of related disciplines.
- Working knowledge of airworthiness regulations.
- Demonstrated leadership skills and the ability to guide and influence others.
- Fundamental understanding of the technology and tools relevant to the function.
- Experience on Aircraft Line Maintenance and Failure Analysis
- Experience on big data analysis and data manipulation.
