IT Experience Designer

hace 1 mes


Monterrey, Nuevo León, México Neoris A tiempo completo

At Neoris, we are a Digital accelerator that helps companies thrive in the digital era. With 20 years of experience as Digital Partners to leading companies worldwide, our multicultural team of over 4,000 professionals in 11 countries fosters innovation and continuous learning.

We are seeking an IT Customer Experience professional:

Main Responsibilities:

  • Create and manage experience metrics for the internal IT service desk across various support channels.
  • Design an exceptional customer experience through different touchpoints.
  • Analyze user feedback to identify areas for improvement in service delivery and IT processes.
  • Collaborate with internal teams (IT Operations, Security, Network Support, Application Support) for efficient issue resolution.
  • Stay updated on emerging technologies and best practices in IT service management.

Role Description:

This role is responsible for crafting an exceptional customer service experience for internal users facing IT issues and utilizing IT services. It plays a vital part in fostering positive user experiences and ensuring smooth IT operations.

Requirements:

  • Excellent communication, interpersonal, and problem-solving skills.
  • Ability to prioritize tasks effectively in a fast-paced environment.
  • Familiarity with IT service management best practices (ITIL).
  • A customer-centric mindset with a passion for exceeding user expectations.
  • Strong written and verbal communication skills.
  • Experience with Service Now ticketing system.

We Offer:

A competitive salary, estimated at $80,000 annually, plus benefits such as a 100% Nominal Scheme, Legal Benefits, Benefits Package, Wellness Program, Professional development plan, and Multicultural Collaboration opportunities.



  • Monterrey, Nuevo León, México Axen A tiempo completo

    At Axen, we're seeking a highly skilled Senior Experience Designer to join our team. As a key member of our design team, you'll play a critical role in shaping the user experience of our products.Key Responsibilities:Collaborate with product management and UX designers to define and implement innovative solutions for product direction, visuals, and...


  • Monterrey, Nuevo León, México Agileengine A tiempo completo

    Designing Innovative Solutions for TeamViewer Frontline and Smart GlassesWe are seeking a skilled Senior User Experience (UX) Designer to join our Agileengine team. As a UX Designer, you will play a critical role in creating intuitive and user-centered design solutions for TeamViewer Frontline and Smart Glasses.About the RoleThis is an exciting opportunity...


  • Monterrey, Nuevo León, México Cherielix-Travel A tiempo completo

    **Cherielix-Travel is looking for a Freelance Travel Experience Designer to join our team.**About the RoleWe are seeking an experienced and highly motivated Freelance Travel Experience Designer to create personalized itineraries for our clients. As a trip organizer, you will have the opportunity to work independently from home, using your creativity to...

  • IT Cyber Defense Expert

    hace 2 semanas


    Monterrey, Nuevo León, México Azka It Consulting A tiempo completo

    **Job Summary**Azka It Consulting seeks a skilled IT Cyber Defense Specialist to join our team. As a Cyber Defense Specialist, you will be responsible for identifying IT security deviations and enforcing necessary measures.Key Responsibilities:• Identify IT security relevant deviations and enforce necessary measures.• Identify and document recognized...


  • Monterrey, Nuevo León, México Azka It Consulting A tiempo completo

    Azka IT Consulting is a Mexican company connecting top IT talent with leading companies in Latin America and the US.We are looking for an exceptional IT Service Delivery Expert.This role involves implementing IT service management processes within the Applications Service Unit. You will collaborate with multiple IT and business teams to ensure that service...

  • IT Support Specialist

    hace 4 semanas


    Monterrey, Nuevo León, México Azka IT Consulting A tiempo completo

    Azka IT Consulting is a Mexican company that connects top IT talent with Latin American and US companies.We're seeking an experienced Support Analyst to join our team.Company OverviewAzka IT Consulting is a leading IT consulting firm in Mexico, specializing in connecting top IT talent with clients across Latin America and the United States.About the RoleWe...

  • IT Support Specialist

    hace 4 semanas


    Monterrey, Nuevo León, México Azka IT Consulting A tiempo completo

    Azka IT Consulting is a leading IT solutions provider that connects top talent with Latin American and US companies.We are seeking a skilled IT Support Specialist to join our team.About UsAt Azka IT, we believe in harnessing the power of technology to drive business growth. Our mission is to provide innovative IT solutions that meet the evolving needs of our...


  • Monterrey, Nuevo León, México Azka It Consulting A tiempo completo

    Azka It Consulting is a leading provider of IT consulting services, seeking an exceptional IT Cyber Defense Specialist to join our team in Mexico.We offer a competitive salary range of $80,000 - $110,000 per annum, commensurate with experience.Job Description:The ideal candidate will possess a strong background in cyber defense, with a minimum of 3 years of...


  • Monterrey, Nuevo León, México Azka It Consulting A tiempo completo

    Azka It Consulting is a Mexican company that seeks and connects the best IT talent with Latin American and United States companies.We are looking for your expertise as an IT Network Infrastructure Manager. This role involves leading a team of IT engineers to deliver network services within specified SLAs.**Key Responsibilities:**Manage a team of IT engineers...


  • Monterrey, Nuevo León, México Azka It Consulting A tiempo completo

    At Azka It Consulting, we are seeking an IT License Management Specialist to join our team.The ideal candidate will have a bachelor's degree in an IT-related field or commerce and possess excellent knowledge of SAP, particularly MM and FI, as well as Office365, especially Excel.We value independent working styles, strong communication skills, and precision...


  • Monterrey, Nuevo León, México Azka It Consulting A tiempo completo

    Team Lead IT Innovation and AI OpportunityAzka It Consulting is a Mexican company that seeks and connects the best IT talent with Latin American and United States companies.We are looking for highly skilled professionals to fill the position of Team Lead IT Innovation and AI, leading a team of experts driving innovation in IT and AI.The ideal candidate will...


  • Monterrey, Nuevo León, México Azka It Consulting A tiempo completo

    Azka It Consulting, a prominent IT consulting firm in Mexico, seeks to connect top talent with leading Latin American and US companies.We are currently looking for an exceptional **IT Service Desk Agent - Portuguese** candidate.The ideal candidate will be responsible for all activities related to the IT Service Desk, including but not limited to answering...

  • Senior Web Designer

    hace 3 semanas


    Monterrey, Nuevo León, México Innova Solutions A tiempo completo

    Innova Solutions is seeking a talented UX/UI designer to join our team. As a UX/UI designer, you will play a crucial role in shaping the user experience of our web applications.Key Responsibilities:Collaborate with cross-functional teams to understand project goals and requirements.Assess existing user interfaces and design UI/UX improvements to enhance user...


  • Monterrey, Nuevo León, México Azka IT Consulting A tiempo completo

    Azka IT Consulting is a leading company in connecting top IT talent with businesses across Latin America and the United States.We are currently seeking an experienced IT Data Structure Specialist to join our team.Key Responsibilities:Detailed knowledge of Azure Platform with Fabric suite, particularly in CPG Domain.Expert-level experience in setting up and...


  • Monterrey, Nuevo León, México Azka IT Consulting A tiempo completo

    Azka IT Consulting is a premier Mexican firm that connects top IT talent with esteemed companies in Latin America and the United States.We are seeking an exceptional Business Support Specialist to lead our Asset Management team (Americas).Job OverviewThis role offers a unique blend of technical expertise and business acumen, requiring proficiency in SAP...


  • Monterrey, Nuevo León, México Ametek A tiempo completo

    About the RoleWe are seeking a skilled Mechanical Designer to join our team in product development. As a key member, you will design and develop mechanical components for customers, leveraging your expertise to support their product development.The ideal candidate will have a strong background in mechanical engineering, CAD software proficiency, and...


  • Monterrey, Nuevo León, México Azka IT Consulting A tiempo completo

    Descripción del PuestoAzka IT Consulting busca un especialista en Adobe Experience Manager para unirse a su equipo de tecnología. El candidato ideal tendrá experiencia en la implementación de soluciones de experiencia del usuario en Adobe AEM, así como habilidades en desarrollo web y pruebas unitarias.Responsabilidades:Implementar soluciones de...

  • IT Support Specialist

    hace 3 semanas


    Monterrey, Nuevo León, México Azka IT Consulting A tiempo completo

    Azka IT Consulting is a leading IT talent connection platform that bridges top-notch professionals with Latin American and US-based companies.We're seeking an accomplished IT Support Specialist to join our team, specifically for the position of Global Service Desk Agent - Portuguese.This role involves overseeing all activities surrounding the IT Service...


  • Monterrey, Nuevo León, México Azka IT Consulting A tiempo completo

    Azka IT Consulting busca un especialista experimentado en la implementación de soluciones tecnológicas con Adobe Experience Manager.Descripción del trabajoEstamos buscando a un profesional con amplia experiencia en la entrega de proyectos completos con AEM, que pueda trabajar en una modalidad híbrida y tener disponibilidad para presentarse en nuestras...

  • IT Service Desk Agent

    hace 4 semanas


    Monterrey, Nuevo León, México Azka IT Consulting A tiempo completo

    Azka IT Consulting, a leading provider of IT talent solutions, is seeking an experienced IT Service Desk Agent to join our team. As a key member of our multilingual support team, you will be responsible for delivering exceptional customer service to clients across Latin America and the United States.We are looking for a talented individual with a strong...