IT Experience Designer
hace 1 mes
At Neoris, we are a Digital accelerator that helps companies thrive in the digital era. With 20 years of experience as Digital Partners to leading companies worldwide, our multicultural team of over 4,000 professionals in 11 countries fosters innovation and continuous learning.
We are seeking an IT Customer Experience professional:
Main Responsibilities:
- Create and manage experience metrics for the internal IT service desk across various support channels.
- Design an exceptional customer experience through different touchpoints.
- Analyze user feedback to identify areas for improvement in service delivery and IT processes.
- Collaborate with internal teams (IT Operations, Security, Network Support, Application Support) for efficient issue resolution.
- Stay updated on emerging technologies and best practices in IT service management.
Role Description:
This role is responsible for crafting an exceptional customer service experience for internal users facing IT issues and utilizing IT services. It plays a vital part in fostering positive user experiences and ensuring smooth IT operations.
Requirements:
- Excellent communication, interpersonal, and problem-solving skills.
- Ability to prioritize tasks effectively in a fast-paced environment.
- Familiarity with IT service management best practices (ITIL).
- A customer-centric mindset with a passion for exceeding user expectations.
- Strong written and verbal communication skills.
- Experience with Service Now ticketing system.
We Offer:
A competitive salary, estimated at $80,000 annually, plus benefits such as a 100% Nominal Scheme, Legal Benefits, Benefits Package, Wellness Program, Professional development plan, and Multicultural Collaboration opportunities.
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