Empleos actuales relacionados con IT Support Specialist - Monterrey, Nuevo León - Azka IT Consulting
-
IT Support Specialist
hace 1 mes
Monterrey, Nuevo León, México Weir Group A tiempo completoAbout the RoleWe are seeking an experienced IT Support Specialist to join our team at Weir Group in Monterrey, Mexico. As a key member of our Service Management function, you will play a critical role in delivering exceptional end-user services to our business.The ideal candidate will have a strong background in IT support, with experience working in a level...
-
IT Support Specialist
hace 1 mes
Monterrey, Nuevo León, México Fixity Technologies A tiempo completo**About the Role**We are seeking an experienced IT Support Specialist to join our team at Fixity Technologies.**What You'll Do**:As an IT Support Specialist, you will be responsible for providing top-notch support to our end-users. Your primary focus will be on resolving technical issues and queries in a timely and efficient manner.You will act as the single...
-
IT Support Quality Assurance Specialist
hace 1 mes
Monterrey, Nuevo León, México Axen A tiempo completoWe are Axen, a leading IT consulting company with over 25 years of experience in providing expert solutions to our clients.About the RoleAs an IT Support Quality Assurance Specialist, you will be responsible for managing projects, collecting feedback from regional teams, ensuring the quality of AMS support, and maintaining application standards.Key...
-
Technical Support Specialist
hace 1 mes
Monterrey, Nuevo León, México Azka It Consulting A tiempo completoAzka It Consulting is a Mexican company dedicated to connecting top IT talent with leading companies in Latin America and the United States.We are seeking a highly skilled Technical Support Specialist to join our team.Job OverviewThe ideal candidate will possess excellent technical skills, effective communication abilities, and a strong problem-solving...
-
IT Infrastructure Specialist
hace 2 semanas
Monterrey, Nuevo León, México Emerson A tiempo completoJob OverviewThis role is a fantastic opportunity to join Emerson as an IT Infrastructure Specialist. In this position, you will be responsible for ensuring the optimal support of end-users within agreed service levels.We are looking for an individual with a strong understanding of IT infrastructure and a passion for delivering exceptional service. If you...
-
IT Support Specialist for French Market
hace 2 meses
Monterrey, Nuevo León, México Agile Global Solutions A tiempo completo**Overview of Agile Global Solutions**:We are a leading provider of innovative solutions in the IT industry, dedicated to delivering top-notch support services to our clients.Our team is comprised of highly skilled professionals who are passionate about technology and committed to excellence.**Estimated Salary Range:** $25,000.00 - $30,000.00 per month**Job...
-
IT License Management Specialist Lead
hace 2 meses
Monterrey, Nuevo León, México Azka It Consulting A tiempo completoAzka It Consulting seeks an IT License Management Specialist to lead our team in managing IT licenses and operations.**About Us**: As a Mexican company, we connect top IT talent with Latin American and US companies. Our goal is to provide innovative solutions for our clients' needs.**Job Summary**: We are looking for a highly skilled IT License Management...
-
Technical IT Support Specialist
hace 2 meses
Monterrey, Nuevo León, México Azka It Consulting A tiempo completoAzka It Consulting, a prominent IT consulting firm in Mexico, seeks to connect top talent with leading Latin American and US companies.We are currently looking for an exceptional **IT Service Desk Agent - Portuguese** candidate.The ideal candidate will be responsible for all activities related to the IT Service Desk, including but not limited to answering...
-
IT Cyber Defense Expert
hace 4 semanas
Monterrey, Nuevo León, México Azka It Consulting A tiempo completo**Job Summary**Azka It Consulting seeks a skilled IT Cyber Defense Specialist to join our team. As a Cyber Defense Specialist, you will be responsible for identifying IT security deviations and enforcing necessary measures.Key Responsibilities:• Identify IT security relevant deviations and enforce necessary measures.• Identify and document recognized...
-
IT Support Specialist
hace 1 mes
Monterrey, Nuevo León, México Epicor A tiempo completoAbout the RoleWe are seeking a skilled IT Support Specialist to join our team at Epicor Software. As a Technical Solutions Provider, you will play a critical role in delivering exceptional customer experiences and driving business growth.Your Responsibilities:Provide timely and effective technical support to clients via remote testing, support, and...
-
IT License Management Specialist
hace 1 mes
Monterrey, Nuevo León, México Azka It Consulting A tiempo completoAt Azka It Consulting, we are seeking an IT License Management Specialist to join our team.The ideal candidate will have a bachelor's degree in an IT-related field or commerce and possess excellent knowledge of SAP, particularly MM and FI, as well as Office365, especially Excel.We value independent working styles, strong communication skills, and precision...
-
Monterrey, Nuevo León, México Polaris Inc. A tiempo completoAbout the RoleWe are seeking an experienced IT Infrastructure Deployment and Support Specialist to join our team at Polaris Inc. The ideal candidate will have a strong background in deploying and supporting systems and technologies required by corporate, manufacturing, and distribution center users in a global enterprise environment.Job SummaryThe IT...
-
IT Support Specialist
hace 2 meses
Monterrey, Nuevo León, México Optimas Solutions A tiempo completoJob Title: Service Desk Agent - Level 2About the Role:We are seeking a highly skilled IT Support Specialist - Level 2 to join our IT support team. As a Level 2 Service Desk Agent, you will be responsible for resolving complex technical issues that require a deeper understanding of IT systems and infrastructure.Main Responsibilities:User Support:Provide...
-
IT Systems Support Specialist
hace 2 semanas
Monterrey, Nuevo León, México Uniteller A tiempo completo**Job Overview:**We are seeking a skilled IT Systems Support Specialist to join our team at UniTeller de México. This is an exciting opportunity for individuals who enjoy working with computer hardware and software, providing top-notch technical support to our employees.**Estimated Salary:** 18,000 - 23,000 MXN per month.**Responsibilities:**Create user...
-
French IT Support Specialist
hace 2 meses
Monterrey, Nuevo León, México Agile Global Solutions A tiempo completoWe are seeking a dedicated French Service Desk Technician to enhance our IT support team at Agile Global Solutions. This role is responsible for providing high-quality IT support services in French and English, ensuring efficient troubleshooting and resolution of technical issues for our clients.Key Responsibilities:Respond promptly to incoming service desk...
-
IT Network Specialist
hace 2 meses
Monterrey, Nuevo León, México Celestica Inc. A tiempo completoJob Title: Senior Specialist, IT InfrastructureAt Celestica Inc., we are seeking a highly skilled Senior Specialist, IT Infrastructure to join our team. This is a critical role that requires a strong background in network infrastructure, cybersecurity, and IT service management.Key Responsibilities:Design, implement, and maintain complex network...
-
Enterprise Support Specialist
hace 1 mes
Monterrey, Nuevo León, México Polaris Inc. A tiempo completoJob DescriptionAt Polaris Inc., we are driven by innovation and a passion for delivering exceptional products and experiences. Our agile working environment empowers employees to take on challenging assignments and roles with elevated responsibility.This role is part of our IT Client Support team, responsible for deploying and supporting systems and...
-
IT Infrastructure Management Specialist
hace 1 mes
Monterrey, Nuevo León, México Perficient, Inc A tiempo completoJob OverviewWe are seeking an experienced IT Infrastructure Management Specialist to join our team in Monterrey.The IT Infrastructure Management Specialist is responsible for the effective provisioning, installation/configuration, operation, and maintenance of systems hardware and software and related infrastructure. This individual participates in technical...
-
IT Field Support Specialist
hace 2 semanas
Monterrey, Nuevo León, México Ntt Data Services A tiempo completoCompany OverviewNtt Data Services is a leading global innovator of business and technology services. With over $30 billion in revenue, we serve 75% of the Fortune Global 100 companies and are committed to helping clients innovate, optimize, and transform for long-term success.We have diverse experts in more than 50 countries and a robust partner ecosystem of...
-
IT Cyber Defense Specialist
hace 1 mes
Monterrey, Nuevo León, México Azka It Consulting A tiempo completoAzka It Consulting is a leading provider of IT consulting services, seeking an exceptional IT Cyber Defense Specialist to join our team in Mexico.We offer a competitive salary range of $80,000 - $110,000 per annum, commensurate with experience.Job Description:The ideal candidate will possess a strong background in cyber defense, with a minimum of 3 years of...
IT Support Specialist
hace 1 mes
Azka IT Consulting is a leading IT talent connection platform that bridges top-notch professionals with Latin American and US-based companies.
We're seeking an accomplished IT Support Specialist to join our team, specifically for the position of Global Service Desk Agent - Portuguese.
This role involves overseeing all activities surrounding the IT Service Desk, including receiving calls in the call center, monitoring incoming tickets for the Global Service Desk, resolving issues remotely according to established guidelines, and collaborating with 2nd level support when necessary.
Estimated Salary: $60,000 - $80,000 per year, depending on experience.
Key Responsibilities:
- To handle all calls coming to the call center, providing top-notch service to customers and escalating issues when required.
- Monitor incoming tickets for the Global Service Desk, utilizing efficient ticket handling skills to address customer concerns promptly.
- Responsible for resolving technical issues remotely within established parameters, consulting additional resources as needed.
- Bachelor's degree in engineering (IT or industrial) or equivalent experience.
- Fluent spoken and written English, Spanish, and Portuguese.
- At least two years of experience in a service/customer service desk position.
- Excellent troubleshooting skills in M365 office applications, Microsoft Windows, internet browsers, PCs, laptops, basic networking, and active directory.
- Basic understanding of IT principles and ticket handling.
- Familiarity with ticketing systems, preferably BMC.
- Strong communication skills, with the ability to interact effectively with colleagues and clients.
- Customer-focused and results-driven mindset.
- Ability to work independently or as part of a team.
- Flexibility to work shifts and weekends.
- High levels of responsibility and organization.
- Logical thinking.
- Passion for continuous learning and staying updated with new concepts, technologies, and processes.
- Hybrid work arrangement: one week in the office and one week remote.
- Nominal salary plus performance-based bonuses.
- Aguinaldo, Fondo de Ahorro, Vales de despensa, Bono a mitad de año por 8 días y Bono por cumplimiento de metas anual.
- Indeterminate contract.
