IT Service Delivery Expert
hace 1 mes
Azka IT Consulting is a Mexican company connecting top IT talent with leading companies in Latin America and the US.
We are looking for an exceptional IT Service Delivery Expert.
This role involves implementing IT service management processes within the Applications Service Unit. You will collaborate with multiple IT and business teams to ensure that service catalogs, policies, and procedures related to new or existing services are up-to-date and of the highest quality.
Requirements:
- 1 year of experience in IT service management processes.
- Working experience with ITIL Foundations (v3 or v4) - certification is a plus.
- Experience with SAP modules and business processes.
- Lean Six Sigma understanding, certification is a plus.
- Strong project management skills with ability to plan and organize activities for service teams.
- Ability to work in international environments with written and spoken fluency in English.
- Effective communication, senior stakeholder engagement experience, and strong ability to communicate at many levels.
- Personal accountability and commitment to achieve.
- Good knowledge in technical problem-solving techniques.
- Team player.
- Customer-oriented.
- Minimum 1 year of experience.
Benefits:
- 100% payroll.
- Hybrid modality in Monterrey, N.L.
- Legal benefits.
- Saving fund.
- Food vouchers.
- Productivity bonuses.
Additional Information:
- Type: Full-time position.
- Salary: $25,000 - $29,000 per month.
- Work hours: 8-hour shift.
- Benefits: Caja de ahorro, Vales de despensa.
- Compensation types: Bono de productividad.
- Experience: 1 year in IT service management processes (mandatory).
- Language: English (mandatory).
- Location: Hybrid remote work in 64650, Monterrey, N.L.
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