Technical Adoption Manager

hace 4 días

Oaxaca, Oaxaca, México Vmware A tiempo completo

Job Summary:

We are seeking a highly skilled Technical Adoption Manager to join our Customer Success team in the East Region. As a Technical Adoption Manager, you will play a critical role in guiding customers to rapidly and successfully onboard, adopt/consume, and realize business value through success planning/execution and technical guidance across the entire customer journey.

Key Responsibilities:

  • Lead and mentor a team of Technical Adoption Managers while simultaneously working as a hands-on Technical Adoption Manager.
  • Accountable for business metrics including Technical Adoption Manager bookings, revenue, margin, renewals, and utilization.
  • Ensure high customer satisfaction and Net Promoter Score are achieved.
  • Map VMware solutions to the customer's unique business and technical requirements to ensure strategic long-term value while functioning as a trusted advisor for best practices and drive adoption of VMware solutions within assigned accounts.
  • Provide project leadership, coordination, and architectural guidance for the customer's major VMware initiatives.
  • Maintain high-level technical knowledge of core VMware solutions and future product direction.
  • Manage and own competing requests across multiple client engagements.
  • Provide clear and constructive product feedback to VMware product management teams based on customer use-cases and requirements.
  • Support customer business objectives by effectively bringing to bear Technical Adoption Manager program deliverables.

Requirements:

  • Must be fluent in Spanish, Portuguese, and English.
  • Use your tenured expertise with VMware's core stack of products (vCenter, vSphere, ESXi, etc.).
  • Must have VMware Certified Professional Certification VCP-2021 (or be able to get it within 90 days).
  • Leverage your years' experience as a Team Lead or fulfilling the duties therein.
  • Proven experience in people management/supervisory role highly preferred.
  • Use your validated technical knowledge in at least one of the following areas: Infrastructure SDDC (vSphere, VCF), or Cloud Environment (Cloud services, vCloud Director) or Automation (vRealize Suite, vRA, vRO), or Storage (VSAN) to help customers enhance their product adoption pace.
  • Travel: Ability to travel up to 50% regionally (NOTE: Technical Adoption Manager team is distributed geographically).
  • Must have proven experience managing teams who interface with clients for a fee (billable resources).
  • Prior experience with post-sales delivery leadership.
  • Demonstrated ability to positively influence team productivity and thought leadership.
  • Experience negotiating and subcontracting professional services coupled with an understanding of consulting processes (project lifecycle, road map alignment).
  • Strong leadership/management background.
  • Passion for innovation and business growth.
  • Genuine interest in the success of others.
  • Demonstrated success with

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