Implementation Manager Sr. Leader

hace 4 semanas

Xico, México Citi A tiempo completo
Job Summary

We are seeking a highly skilled Implementation Manager Sr. Leader to join our team at Citi. As a key member of our implementation team, you will be responsible for leading the implementation of complex projects, managing multiple Cash/Trade/Commercial Cards implementations, and ensuring effective project control and delivery to plan.

Key Responsibilities
  • Support Sales during RFP responses on implementation areas, including custom project plans, self-bios, and addressing non-standard implementation-related queries.
  • Join Sales for key sales presentations on large pitches and provide input on areas related to implementation processes, requirements, and timelines.
  • Manage multiple Cash/Trade/Commercial Cards implementations, ranging in complexity from simple to moderate, numbering approximately 20-25 depending on scope and complexity.
  • Implement deals with the highest level of quality and professionalism in a disciplined manner, employing structured implementation methodologies throughout the implementation life cycle.
  • Establish working plans, including Scope of Work, Project Plan, responsibility matrix, communication plan, regular project meetings, issue tracking, and risk escalation processes.
  • Work closely with clients to keep Scope of Work and Project Plan current with the project mandate/charter throughout the implementation.
  • Track all project issues and risks, ensuring detailed and timely functional partner engagement, leveraging defined tools effectively to engage key partners across the Citi franchise.
  • Ensure client objectives are implemented within standard guidelines and timeframes, using standard project management templates and tools.
  • Provide regular implementation status updates to both internal and client project stakeholders, highlighting key areas of progress and any issues or risks.
  • Accurately report project status, escalating effectively for "on hold" and slow-moving deals.
  • Provide training to clients (virtual or on-site) on operational and service procedures as well as product functionality.
  • Work closely with Regional Implementation Managers to provide status updates and flag issues/risks for any regional implementations assigned to support.
  • Engage Technical Integration Manager (TIM) for the client's Asia file feed requests and work closely with the TIM to manage timelines, testing, and client expectations around any file feed deliverables.
  • Continuously reduce implementation cycle time, minimize deal slippage, and associated revenue conversion lead time.
  • Continuously initiate and drive process enhancements.
  • Ensure 100% effective MCA results.
  • Ensure all audit requests and protocols are appropriately addressed in every deal implementation.
  • Strict observance of Information Security standards while communicating to the client as well as internally.
Requirements
  • 5-8 years of experience in implementation management.
  • Results orientation, with evidence of proactively driving projects to conclusion.
  • Excellent communication skills.
  • Organizational and planning skills.
  • Negotiation, decision-making, and problem-solving skills.
  • Ability to manage high workload within a pressurized environment.
  • Flexibility, with the ability to manage a varying workload (volume, complexity, and composition).
  • Ability to manage complex integration solutions, working alongside Technical and Technology teams.
  • Excellent work ethic, with a willingness to take a "hands-on" approach to ensuring all elements of the solution are delivered as specified.
  • Attention to detail and experience of working in a controlled environment.
  • Working knowledge of ERP, Communications protocols, and Encryption methodology.
Education

Bachelor's/University degree or equivalent experience.

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