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Delivery Director, IT Services, ERP Implementation Leader

hace 2 meses

Xico, México Itc Worldwide, Ltd. A tiempo completo

About the Job

The ITC Business Applications Domain Delivery Practice is seeking an experienced and highly dynamic leader to take on a leadership role for Technical Services & Support.

Job Summary

The Delivery Director is a critical leadership position responsible for managing and delivering the portfolio of large CRM and ERP implementations, accountable for the delivery quality and performance to budget for a portfolio of complex CRM and ERP projects across the Americas & EMEA.

Key Responsibilities

  • Manage and deliver the portfolio of large CRM and ERP implementations
  • Ensure effective standards, processes, and tools are in place to ensure high-quality delivery
  • Drive the quality through a team that will be directly managed
  • Ensure successful delivery of complex and large Dynamics implementations
  • Responsible for ensuring on-time, on-budget delivery that successfully meets Customer Outcomes

Qualifications

  • Business Leader with independent strategic thinking about business issues
  • Capable of uniting new and disparate ideas with practical plans
  • Real-world experience with large Business Application implementations, preferably Dynamics 365
  • Exposure to multi-country and full life-cycle complex CRM and/or ERP implementation projects across various industries
  • Demonstrated track record of delivering complex projects
  • Capable of global leadership and reaching out to the appropriate global community to drive success
  • Effective field services practice leadership, demonstrating executive maturity and building a high-performing team
  • Proven track record of key stakeholder alignment, customer and partner satisfaction, driving revenue attainment, and delivery excellence
  • Executive-level (CxO) interpersonal, verbal, written, and presentation skills
  • Consulting start-up experience is a plus, as is having led a regional practice or business function as an Architect
  • Resourceful, confident under pressure, with demonstrated skills in crisis and expectation management
  • Knowledge of Microsoft and SAP systems and tools is highly desirable
  • Strong oral and written communication in English
  • Organizational and interpersonal skills with a minimum of 10+ years of IT industry experience in a services delivery organization
  • Ability to travel as high as 50% as demanded by customer and business needs

Requirements

  • Acting as the Business Applications Domain Leader for key markets
  • Owning the end-to-end business on delivery portfolio management and project execution to deliver on domain P&L and scorecard KPIs
  • Driving customer satisfaction and services revenue through delivery excellence, resource development, direction, and guidance
  • Managing a fiscally responsible practice and delivering on Delivery Margin through modern delivery levers