Client Implementation Team Leader

hace 4 semanas


Xico, México Hsbc A tiempo completo

**Job Summary**

The Client Implementation Team Leader will be responsible for managing the end-to-end customer implementation function for Payments and Cash Management (PCM), ensuring proper staffing, policies, procedures, and work tools are in place to support the function.

**Key Responsibilities**

  • Manage the implementation process for new and existing business relationships for complex, high-value clients, including local and Group relationships.
  • Ensure all customer relationships are managed to successful completion to achieve total customer satisfaction and optimized revenue.
  • Develop and maintain strong relationships with internal and external stakeholders, including business customers at all levels.
  • Collaborate with cross-functional teams to deliver creative and flexible customer solutions.
  • Provide excellent customer service and support to ensure customer satisfaction and loyalty.

**Requirements**

  • Strong English language skills (written and spoken).
  • Proven ability to deliver creative and flexible customer solutions.
  • Ability to understand a customer's business and the fundamentals of running a business.
  • Good level of business acumen and commercial awareness, including economic, cultural, procedural, and regulatory issues.
  • Excellent interpersonal skills and ability to interact and build relationships with internal and external stakeholders.
  • Excellent time management, planning, and organization skills.
  • Excellent range of communication skills, including written, verbal, and the ability to deliver compelling presentations.
  • Strong analytical skills.
  • Project Management skills.

**What We Offer**

At Hsbc, we offer a range of benefits to support our employees' well-being and career development, including a comprehensive paid leave package and opportunities for professional growth and advancement.


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