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Eaton's Corporate Sector division is currently seeking a skilled professional to fill the position of Customer Service Representative.
Key Responsibilities- Order Fulfillment: Manage order-related activities for distributors, ensuring timely and accurate processing.
- Customer Engagement: Deliver exceptional customer service, meeting or exceeding phone and email metrics, and team service level agreements.
- Process Improvement: Identify and implement process enhancements to optimize efficiency and productivity.
- Customer 360 Tool: Maintain daily usage of the Customer 360 tool to ensure seamless customer interactions.
- Change Notice Management: Effectively manage change notices to ensure minimal disruption to customers.
- Information Flow: Facilitate proper and efficient information flow to meet or exceed customer needs and departmental performance expectations.
- High-Pressure Environment: Demonstrate ability to work in a fast-paced environment, requiring attention to detail and analytical skills.
- Conflict Resolution: Constructively manage conflicts and discrepancies to achieve positive resolutions.
- Prioritization: Prioritize customer demand to improve product flow and enhance customer satisfaction.
- Financial Support: Collaborate with the finance team to resolve customer credit requests.
- Education: Bachelor's degree required.
- Experience: Minimum 2 years of experience in customer interaction, preferably in order management.
- Language Proficiency: Advanced English proficiency level, with the ability to speak, write, and read English fluently.
- Customer Relationship Management (CRM): Knowledge of CRM software and SAP.
- Microsoft Office: Strong knowledge of Microsoft Office, including Word, Excel, Email, and Internet.
- Communication: Strong listening, written, and verbal communication skills.
- Software Knowledge: Familiarity with Vista, VOTW, and Mentor software.
- Results-Driven: Drive for results and make decisions to solve problems.
- Collaborative Style: Demonstrate a collaborative style and promote change.
- Business Acumen: Possess business acumen and pursue personal development.
Eaton is committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants based on their age, color, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation, or any other status protected or required by law.
