Big Data Support Specialist

hace 2 meses

Guadalajara, Jalisco, México Epam A tiempo completo

About the Role

We are seeking a highly skilled Big Data Support Engineer to join our team at EPAM. As a key member of our global support organization, you will provide technical assistance and support to customers using Cloud Platform products, solutions, and APIs, including Big Data and related services.

Responsibilities

  • Provide support to customers using Cloud Platform products, solutions, and APIs, including Big Data and related services.
  • Work closely with engineers and product managers to improve the product and make our customers successful.
  • Change requests and incident ticket handling for the remaining Infrastructure Teams - Incident Management, Problem Management, and Change Management.
  • Provide technical and developer support to customers using Cloud Platform products, solutions, and APIs.
  • Follow notification and escalation procedures.
  • Follow standards for communications with business involving operational issues.
  • Identify and document product bugs and feature requests and work with internal support teams as well as customers to implement effective solutions.
  • Work closely with internal support teams to improve cloud products at a senior level.

Requirements

  • 2+ years of experience involved with projects where big amounts of data processing are imperative.
  • Experience working with at least one Big Data technology (Hadoop, MapReduce, HDFS).
  • Knowledge on NoSQL databases and big data querying tools like Pig, Hive, Impala.
  • Good understanding on distributed computing principles.
  • Proficient in at least one programming language (Java, Python).
  • Experience troubleshooting and solving complex technical problems.
  • Upper-Intermediate/Advanced English level (B2/C1).
  • Understanding of cloud environments.

We Offer

  • Career plan and real growth opportunities.
  • Unlimited access to LinkedIn learning solutions.
  • International Mobility Plan within 25 countries.
  • Constant training, mentoring, online corporate courses, eLearning, and more.
  • English classes with a certified teacher.
  • Support for employees' initiatives (Algorithms club, toastmasters, agile club, and more).
  • Enjoyable working environment (Gaming room, napping area, amenities, events, sport teams, and more).
  • Flexible work schedule and dress code.
  • Collaborate in a multicultural environment and share best practices from around the globe.
  • Hired directly by EPAM & % under payroll.
  • Law benefits (IMSS, INFONAVIT, 25% vacation bonus).
  • Major medical expenses insurance: Life, Major medical expenses with dental & visual coverage (for the employee and direct family members).
  • 13% employee savings fund, capped to the law limit.
  • Grocery coupons.
  • 30 days December bonus.
  • Employee Stock Purchase Plan.
  • 12 vacations days plus 3 floating days.
  • Official Mexican holidays, plus 5 extra holidays (Maundry Thursday and Friday, November 2nd, December 24th & 31st).
  • Relocation bonus: transportation, 2 weeks of accommodation for you and your family, and more.
  • Monthly non-taxable amount for the electricity and internet bills.

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