Big Data Support Specialist
hace 2 meses
About the Role
We are seeking a highly skilled Big Data Support Engineer to join our team at EPAM. As a key member of our global support organization, you will provide technical assistance and support to customers using Cloud Platform products, solutions, and APIs, including Big Data and related services.
Responsibilities
- Provide support to customers using Cloud Platform products, solutions, and APIs, including Big Data and related services.
- Work closely with engineers and product managers to improve the product and make our customers successful.
- Change requests and incident ticket handling for the remaining Infrastructure Teams - Incident Management, Problem Management, and Change Management.
- Provide technical and developer support to customers using Cloud Platform products, solutions, and APIs.
- Follow notification and escalation procedures.
- Follow standards for communications with business involving operational issues.
- Identify and document product bugs and feature requests and work with internal support teams as well as customers to implement effective solutions.
- Work closely with internal support teams to improve cloud products at a senior level.
Requirements
- 2+ years of experience involved with projects where big amounts of data processing are imperative.
- Experience working with at least one Big Data technology (Hadoop, MapReduce, HDFS).
- Knowledge on NoSQL databases and big data querying tools like Pig, Hive, Impala.
- Good understanding on distributed computing principles.
- Proficient in at least one programming language (Java, Python).
- Experience troubleshooting and solving complex technical problems.
- Upper-Intermediate/Advanced English level (B2/C1).
- Understanding of cloud environments.
We Offer
- Career plan and real growth opportunities.
- Unlimited access to LinkedIn learning solutions.
- International Mobility Plan within 25 countries.
- Constant training, mentoring, online corporate courses, eLearning, and more.
- English classes with a certified teacher.
- Support for employees' initiatives (Algorithms club, toastmasters, agile club, and more).
- Enjoyable working environment (Gaming room, napping area, amenities, events, sport teams, and more).
- Flexible work schedule and dress code.
- Collaborate in a multicultural environment and share best practices from around the globe.
- Hired directly by EPAM & % under payroll.
- Law benefits (IMSS, INFONAVIT, 25% vacation bonus).
- Major medical expenses insurance: Life, Major medical expenses with dental & visual coverage (for the employee and direct family members).
- 13% employee savings fund, capped to the law limit.
- Grocery coupons.
- 30 days December bonus.
- Employee Stock Purchase Plan.
- 12 vacations days plus 3 floating days.
- Official Mexican holidays, plus 5 extra holidays (Maundry Thursday and Friday, November 2nd, December 24th & 31st).
- Relocation bonus: transportation, 2 weeks of accommodation for you and your family, and more.
- Monthly non-taxable amount for the electricity and internet bills.
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