Helpdesk Support Specialist

hace 3 semanas


Guadalajara, Jalisco, México Ntt Data A tiempo completo

About This Role

NTT DATA Services is seeking a Helpdesk Support Specialist to provide technical support for hardware and MS Office packages. This is a full-time opportunity in Guadalajara, Jalisco, Mexico.

Responsibilities

  • General L1 support for hardware and MS Office packages
  • Answer technical support calls and escalate to other support groups as needed
  • Document troubleshooting steps and detailed descriptions of customer incidents and requests
  • Apply diagnostic techniques to identify problems, investigate causes, and recommend solutions to correct failures

Requirements

  • Availability to work 45 hours per week
  • Interest in working on Afternoon/Night shifts
  • Advanced English
  • 6 months of experience in Customer Service

We Offer

  • Competitive salary
  • Grocery tickets - 12% of base salary
  • 30 days of Christmas bonus
  • 10 days of vacations
  • 50% Vacation bonus
  • Savings funds
  • 5 personal days per year
  • Medical insurance (You and your family)
  • Life insurance
  • Dental insurance
  • Discounts with selected optics

About NTT DATA Services

NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law.



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