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Auth0 Developer Support Engineer

hace 2 meses

Xico, México Okta A tiempo completo

Job Summary

We are seeking a highly skilled Technical Specialist to join our team as a Customer Support Engineer for our Identity Platform. As a key member of our support team, you will be responsible for providing exceptional technical assistance to our clients and partners, utilizing our scalable, secure identity platform.

Key Responsibilities

  • Take ownership of questions and issues, including initial troubleshooting, identification of root causes, and issue resolution.
  • Review code/script using Auth0 by Okta API and SDKs, to reproduce issues.
  • Assist and educate developers integrating with Auth0 by Okta using OAuth, OpenID Connect, SCIM, and Auth0 by Okta's public APIs.
  • Collect information and document bugs with Engineering for API and product issues.
  • Collaborate with cross-functional teams including Product and Documentation and provide feedback on common or emerging issues.
  • Craft process or troubleshooting documentation in the support knowledge base.
  • Engage and respond to the Auth0 by Okta developer community through Stack Overflow, forums, etc.
  • Deliver against customer experience targets.
  • Push creative thinking beyond the boundaries of existing industry standard practices to come up with process improvements and new ways to delight customers.
  • Participate in after hours/weekend on call rotation for critical customer cases.

Requirements

  • 2+ years of experience in Customer Support, technical support, solutions/sales engineering, or software development, preferably a customer-facing role.
  • Demonstrated ability to program in Javascript and one statically typed language (C#, Java).
  • Passion for solving issues and advocating for customer success in a dynamic, highly technical environment.
  • Ability to learn new technologies quickly.
  • Excellent customer service and communication skills in a variety of forms (written, live chat, conference calls, in-person).
  • Experience with React Native, iOS, or Android Development (strongly preferred).

What We Offer

  • Amazing Benefits
  • Making Social Impact
  • Fostering Diversity, Equity, Inclusion and Belonging at Okta

About Okta

The foundation for secure connections between people and technology